Hardware Product Quality Manager

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
The Hardware Product Quality Manager is responsible for developing and managing factory, field, process, and product quality requirements for both NPI and sustaining programs for our Square Hardware products. You'll partner closely with our technical teams (ME, EE, MTE, Quality) and sit within a small team distributed across the U.S./Asia, and be part of a larger Hardware Operations team that, amongst many other things, drives the overall manufacturing and shipping of Square Hardware.
We're excited to grow our team and look forward to meeting you!
Qualifications
You will:

• Support factory process quality and compliance requirements by hardware program through NPI and Sustaining phases
• Support any/all field quality investigations of relevant products
• Conduct data analyses (yield, IQC, ORT, IPQC, etc..) on production and quality metrics
• Conduct product audits (i.e. CET, factory audits) to ensure adherence to product specifications
• Review and summarize data reports for cross-functional distribution
• Drive root-cause analysis and process studies in the case of quality excursions
• Develop and deliver key product quality plans to cross-functional teams and contract manufacturers

You Have:

• 5+ years of experience in manufacturing and/or quality management
• Standard Root Cause Corrective Action process familiarity and Quality Engineering skill set
• Experience with consumer electronics manufacturing and mass production practices
• Ability to drive Quality deliverables at all product stages (New Product Introduction, Sustaining, EOL)
• Familiarity with product assembly and test process creation, standardization, and validation experience
• Comfortable with full ownership of critical Quality issues and ability to guide a technical cross-functional team towards a clear solution
• Basic Product Failure Analysis capability and experience with mechanical and electrical components
• Ability to identify and drive corrective actions for key field performance/quality issues
• Basic statistical analysis skills and familiarity with Statistical Process Control
• Strong communication skills and collaborative attitude, able to establish good working relationships within Engineering and Operations

Nice to Have:

• Product Lifecycle Management system familiarity: Arena, Agile, etc.
• JMP and Looker (or comparable data analysis/dashboarding tools eg Minitab/Tableau) capability preferred, but not a requirement
• Familiarity with Process FMEA and risk assessment
• Engineering(Manufacturing/Test/Design) working experience
• Willingness to be flexible within the Hardware Operations team; support functions outside Quality as needed
• Direct factory experience and interest in improving process capability of relevant contract manufacturers

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $193,000 - USD $257,000
Zone B: USD $183,000 - USD $244,000
Zone C: USD $193,000 - USD $232,000
Zone D: USD $164,000 - USD $219,000
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
United States and Canada EEOC Statement
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.