Hardware Configuration Specialist

Who We Are: CBORD and Transact have come together as industry leaders in integrated technology solutions, powering housing, access, foodservice, nutrition, eCommerce, card systems, and innovative payment, mobile credential, and commerce solutions. Our technology supports K-12 and higher education, healthcare, senior living, and business campuses, creating connected campus experiences that simplify operations and enhance lives. With a mobile-centric ecosystem and partnerships with over 1,750 institutions, we are dedicated to improving the student experience across all aspects of campus life.

We are currently searching for qualified candidates for Hardware Configuration Specialist. Please see the details for the position below.

Title: Hardware Configuration Specialist

Location: Ithaca, New York - ONSITE

Job Description: As a Hardware Configuration Specialist, you will be a key member of the Supply Chain team. You will work closely with the Warehouse team to support daily hardware preparation and staging operations. Additionally, you will collaborate with the Services team to ensure all hardware configuration and deployment projects are completed accurately and on schedule.

• Configure, image, and stage IT and payment hardware to meet deployment and security specifications
• Perform functional and diagnostic testing to validate system integrity and readiness
• Apply Windows updates, drivers, and security patches to ensure compliance and performance
• Complete light hardware assembly including drilling, mounting, wiring, and heat-shrinking components to create deployment-ready products
• Prioritize hardware configuration tasks to align with project deadlines and client SLAs.
• Verify hardware components against the customer’s order to ensure accuracy
• Configure credit card terminals and assist with client-specific integration requirements.
• Perform physical card evaluations, manage results, and provide input during project reviews to support accurate product selection and ordering
• Maintain and enforce high standards for documentation, deployment tracking, and evaluation reporting
• Support inventory processes related to configured/assembled hardware, including receiving, stock control, and shipping preparation
• Collaborate with project managers, supply chain, and logistics teams to align hardware preparation with deployment timelines and business needs
• Identify opportunities to improve assembly and configuration workflows, leading initiatives to increase efficiency and quality
• Provide technical support during pre-deployment and go-live activities
• Perform other duties and specials projects as assigned by management

Qualifications:

• Associate or Bachelor’s degree in Information Technology, Computer Science, Electrical/Mechanical Technology, Engineering or a related field preferred but not required in lieu of experience
• Experience in hardware configuration, imaging, and staging; experience with light assembly (drilling, mounting, wiring, heat-shrinking) strongly preferred
• Familiar with imaging tools (e.g., MDT, SCCM), inventory management systems (e.g., Microsoft Dynamics), and diagnostic utilities preferred
• Technical knowledge of Windows OS, hardware components, payment terminals (e.g., Verifone), and basic electrical/electronic concepts preferred
• Experience conducting physical card evaluations and documenting results for project or product selection preferred
• Ability to manage workflows, prioritize tasks, and serve as the escalation point for hardware assembly and configuration issues
• Excellent problem-solving skills with the ability to troubleshoot both technical and assembly-related issues
• Strong organizational skills and attention to detail
• Strong interpersonal skills with excellent oral and written communication skills
• Strong general technical/computer skills (Office365, web applications, network, etc.)
• Able to work independently with minimal supervision
• Ability to manage multiple short duration projects simultaneously

Planning for the Future:

• Employer paid Life Insurance / AD&D / Short-Term
• Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D 
• Access to FSA Plans & Commuter Benefit Plans 
• 401(k) Savings Plan where the Company Match of $0.50 for each $1 you contribute on the first 8% of pay.
• Both your contribution and the company contribution are immediately 100% vested.
• Access to the Roper Employee Stock Purchase Plan 
• Paid Parental Leave Program.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

As of Aug. 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here: Transact News or CBORD Newsroom.

This position will be responsible for the handling of PHI (personal health information) and/or other types of SPI (sensitive personal information) and will be expected to comply with all applicable laws and internal policies with regards to handling of PHI/SPI.

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