Hardware Business Operations Program Manager

The Team
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
In this position, you will be responsible for managing our Contract Manufacturing supply base for our Square Hardware portfolio.
You Will

• Help develop a Contract Manufacturing (CM) sourcing strategy that encompasses both supply base and geography
• Manage pricing and contract negotiations, vendor selection, relationship management, and supply assurance; utilize should-cost models to benchmark and aid in negotiations
• Monitor vendor deliverables and schedules; track product roadmap and partner with cross-functional teams to ensure support and readiness of the CM partner(s)
• Understand core business trends and industry dynamics; work with existing and potential new CMs to help drive decision making
• Manage respective CM relationships and performance, including but not limited to dispute resolution, supplier scorecards, and periodic business reviews
• Work with Electrical Engineering, Product Design, Legal, Planning, Product, and Operations to manage Contract Manufacturers relating to Square hardware products
• Participate in Design for Manufacturability reviews with Operations and Engineering partners, and drive decisions from a cost and supply assurance perspective
• Work with with operations on capacity planning, ramp readiness, yield, throughput improvement and issue resolution
• Communicate to senior management about potential supply chain disruptions, business plans for changes, and status on strategy and execution of CM supply base
• Travel ~15%, mostly internationally

You Have

• 5-10 years of experience in Business Operations or Contract Manufacturing management roles, or have significant experience working in Business Program Management roles at a Contract Manufacturer
• Ability to articulate complex manufacturing and supply chain concepts to business and engineering partners and management
• Deep understanding of hardware manufacturing processes and a thorough approach in developing commodity risk management strategies in a dynamic global supply chain
• Analytical with ability to build out should-cost models, supply forecasts, and other financial models
• Exceptional relationship management skills for dealing with Square's diverse supply base

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$180,000 - $270,000 USD
Zone B:
$171,000 - $256,600 USD
Zone C:
$162,000 - $243,000 USD
Zone D:
$153,000 - $229,600 USD
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.