We are seeking an SAP HANA Administrator to provide L2/L3 support for complex SAP landscapes. The ideal candidate will demonstrate deep technical expertise in HANA/Sybase database administration, proactive issue resolution, and cross-functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup.
Key Responsibilities
Deliver L2/L3 technical support for SAP HANA infrastructure in compliance with SLAs and KPIs.
Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management.
Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de-escalation.
Track and report SLA/KPI metrics; ensure compliance with ITIL best practices.
Prior experience in ECS (Enterprise Cloud Services) will be considered an advantage.
Required Skills & Competencies
Hands-on experience in HANA and Sybase database operations.
Experience in managed service delivery and global support environments.
Familiarity with ITIL processes and SLA/KPI tracking.
Excellent troubleshooting, documentation, and communication skills.
Skills Required
- Hands-on experience in SAP HANA database operations
- Hands-on experience in Sybase database operations
- Experience delivering L2/L3 technical support for SAP landscapes
- Backup, recovery, performance tuning, and space/capacity management
- Experience handling P1/P2 incidents and incident escalation
- Experience in managed service delivery and global support environments
- Familiarity with ITIL processes and SLA/KPI tracking/reporting
- Excellent troubleshooting, documentation, and communication skills
- Prior experience with Enterprise Cloud Services (ECS)
What We Do
VALCE Talent Solutions is a recruitment agency and consulting firm specializing in IT talent acquisition and nearshoring, primarily in Mexico. They design customized solutions in IT talent and process optimization to help businesses scale intelligently and profitably. Their expertise focuses on specialized industries including Information Technology, Operations Management, and Supply Chain, providing end-to-end talent offerings to attract and retain top professional profiles.
