GTM Operations Analyst

DNSFilter's mission is to protect our customers and partners with products they love to use! We are revolutionizing network security by providing fast, accurate, and reliable threat protection and content filtering. We're a rapidly growing company dedicated to creating a safer internet for businesses and organizations worldwide. Leveraging AI-driven threat intelligence, DNSFilter empowers our customers to proactively block threats before they impact their networks. We foster a collaborative, innovative, and results-oriented culture where every team member contributes to our mission of making the internet safer.

As we continue our product-fueled growth by adding new features and broadening our solution to meet the needs of the global market, it's clear there's a missing piece. That's where you come in!

We are looking for a GTM Operations Analyst to be the operational backbone of our go-to-market teams -- owning reporting, tooling, process design, and day-to-day support that keeps Sales, Marketing, and Customer Success running cleanly. The ideal candidate combines strong analytical instincts with a bias for action: someone who doesn't just surface data but tells the story behind it and drives what happens next. You'll also serve as a hands-on AI enablement resource, building Claude-powered workflows and helping the GTM org do more with the tools they have.

Eligible candidates have and can work successfully in a small to mid-sized fast-paced, hyper-growth, SaaS start-up or scale-up. This is a full-time role with a preference for candidates who can work a hybrid-office schedule in Westchase, FL.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you feel like this job is for you, please apply. We believe diversity of experience and skills, including transferable skills, combined with passion, is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions!

In this role, you will:

GTM Intelligence, Reporting & Analytics

• Build and maintain dashboards in Salesforce, HubSpot, and Vitally to give GTM leaders a clear view of pipeline health, conversion, retention, and revenue performance
• Own core KPI tracking across the funnel, ensuring data accuracy and proactively surfacing insights -- not just reports
• Partner with the GTM Engineer to ensure reporting data is captured correctly at the source
• Deliver ad hoc analysis for GTM leadership: deal inspection, cohort analysis, campaign attribution, churn drivers, and segment performance

GTM Tool Portfolio & AI Enablement

• Track GTM tool adoption across the stack (ZoomInfo, Gong, 6sense, Regie.ai, etc.), flagging underutilization and consolidation opportunities
• Run regular tool audits to identify redundant capabilities and keep the stack lean and intentional
• Build Claude-powered automations that solve specific GTM operational problems, owning the solution end-to-end from problem identification to deployment
• Train teammates on AI tools, share best practices, and continuously expand what the GTM org can do with AI

Process Design & Improvement

• Map, document, and maintain key operational processes: rules of engagement, lead assignment flows, deal stage management, renewal workflows, and marketing-to-sales handoffs
• Partner with the RevOps leader on quarterly process reviews and own the intake and prioritization of process change requests from GTM teams

Day-to-Day Operational Support

• Serve as a primary GTM Operations point of contact: triage the intake queue, handle reporting requests, and troubleshoot platform issues
• Maintain data quality across core platforms through regular audits and working with teams to correct records and assignment issues

To qualify for this role, you have:

• 3+ years of experience in a Revenue/Sales Operations or GTM analytics role
• Proficiency in Salesforce and HubSpot, or a comparable marketing automation platform
• Familiarity with at least two tools in the modern GTM stack -- Gong, ZoomInfo, 6Sense, Regie.ai, or similar
• Experience building in Power BI or similar BI tools
• Hands-on experience using Claude or a similar AI tool to build workflows and deliver scalable solutions
• Strong analytical skills with the ability to work through messy data and translate numbers into a clear narrative
• Proven ability to document detailed processes and drive improvements
• Ability to communicate clearly and directly at all levels, from peers to C-Suite
• Ability to work hours overlapping with ET hours
• Must be eligible to work in the region of hire without sponsorship now and/or in the future

Bonus points for:

• Experience with Vitally, Gainsight, or another CS platform
• Exposure to SQL or basic data querying
• Experience on platform implementation teams and/or tool ROI reviews
• Experience supporting a Sales/GTM team through rapid scaling (Series A+)
• You spot and solve problems before they're escalated
• When sharing data, you share what it means and what should happen next
• You're organized, detail-oriented, and reliable with follow-through
• You move fluidly across functions -- Sales forecast calls, Marketing attribution reviews, and CS renewal planning sessions
• You have genuine curiosity about AI and automation and actively look for ways to use it to improve your own work and your teammates.

We Offer:

• Pathway to promotion based on results and performance, not just time in the chair. You help us grow, and we will help you grow.
• Passionate and intelligent colleagues who work hard and have a good time doing it
• Paid company-wide week off at the end of each year
• Flexible Vacation Policy
• Awesome company swag
• Full medical, dental, and vision benefits for US, UK, and Canada-based employees
• Full short-term disability and life benefits; available long-term disability
• Retirement savings account options with vested company matching for qualifying employees
• In-person annual gatherings. Last time we all spent a week on a beach in the Dominican Republic!

DNSFilter is a pay-for-performance organization, which means there is an opportunity to advance your compensation based on performance over time. The hiring base pay is dependent on several factors, including level, function, training, transferable skills, work experience, business needs, and geographic location. As a hybrid company, our compensation reflects the cost of labor across several U.S. and global geographic markets. We pay differently based on those defined markets. Our Talent Team can share more about the specific salary range for the job location during the hiring process.

DNSFilter participates in the E-Verify program.
At DNSFilter, we utilize sophisticated software and tools to identify and eliminate Deepfake candidates. This approach helps us maintain the integrity of our hiring process, ensuring that we select the most qualified and genuine individuals to join our team.