We are eagerly looking for a proactive "Growth Ops Associate" who will play a vital role in scaling our Freelancers Program in Nawy Partners by driving freelancer acquisition, managing accounts and ensuring high engagement and retention. This role involves a mix of outreach, onboarding support, account management and performing tracking to help freelancers succeed on our platform. We are looking for someone who’s not afraid to roll up their sleeves and make big things happen 🚀
Responsibilities:
1. Develop and execute strategies to increase the freelancer base (outreach campaigns, referrals, partnerships)
2. Guide new freelancers through the onboarding process (product setup, training, best practices)
3. Track and improve onboarding completion rates to reduce drop-offs.
4. Serve as the primary point of contact for freelancers, addressing questions via email, chat, or calls to drive engagement and resolve issues.
5. Monitor freelancer activity metrics (logins, deals closed, engagement)
6. Provide insights to leadership on freelancer growth trends & bottlenecks
Requirements
1. 1-3 years in growth operations , sales operations, account management or community management.
2. Data driven mindset with ability to track KPIs (e.g., conversion rates, churn, engagement)
3. Problem solving skills & ability to troubleshoot freelancer issues quickly.
4. Strong communication skills (calls, mails, presentations)
Top Skills
What We Do
An end to end platform providing a seamless experience for prospective buyers, sellers & investors in the real estate space.
We are a tech-based information & services hub with multiple arms that tackle every step of our clients journey from searching for a home, to buying, selling, consulting and/or investing in properties on a fully immersive digitized platform.
Using machine learning and tailored algorithms that foresee & learn customer demands properties are recommended that better suit their needs. The ease of online navigation, the ability to compare different properties and filter according to personal interests allows customers malleability and short search times.
Our Nawy Now service allows customers to move in and pay later with reasonable payment plans. This program tackles the adversity of finding ready to move homes by providing a wide array of competitively priced properties with up to 10 year installment plans.
