Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
Meet The Team
Secret Media Network is a digital entertainment and media group focused on recommending perfect plans, discovering great places, sharing things to do and relevant breaking news in different cities around the world. Our network is composed of Secret London, Secret Chicago, Secret LA, Secret NYC, Secret Sydney, Lisboa Secreta, Paris Secret, Madrid Secreto, Barcelona Secreta and More!
The Role
We are looking for an Business Operations Manager with a structured mindset, who loves to improve efficiency in everything and help scale and optimize operations across Secret Media Network. This role will be fully focused on designing, implementing, and improving processes that drive efficiency, scalability, and performance across the organization.
What You´ll Do
Process Design & Optimization
- Design, implement, and continuously improve operational workflows across SMN.
- Identify inefficiencies, bottlenecks, and areas of improvement, and translate them into scalable processes.
- Standardize ways of working to ensure consistency and predictability in execution between different regions: North America, Europe, APAC, Latam
AI Automation & Tooling
- Identify opportunities to automate manual processes using AI tools and internal systems.
- Collaborate with Tech/Data teams to implement scalable solutions.
- Leverage AI tools to improve productivity and execution speed.
Operational Excellence
- Partner with stakeholders to ensure processes are adopted and correctly implemented.
- Document and maintain clear operational playbooks.
Strategic Collaboration
- Work closely with Marketing, Product, Data, and Local teams to align operations with business needs.
- Act as a bridge between strategy and execution, ensuring operational feasibility.
- Align the organization's business needs with technological and operational solutions by managing critical tools and procedures
Performance & Metrics
- Define and track KPIs related to operational efficiency (e.g., post production time, output, quality).
- Use data to identify improvement opportunities and drive decision-making.
Who You Are
- You hold a Master’s degree in Engineering, Mathematics, Statistics, or Data Analytics (STEM degree)
- 5+ years of experience in strategy/operations consulting, supply chain, media operations, marketing operations, or production management — ideally in large-scale, fast-paced, digital-first organizations.
- Strong experience in process design, optimization, and workflow automation.
- Comfortable working with data and defining KPIs to measure performance.
- Hands-on mindset: able to move from strategy to execution quickly.
- Experience with automation tools (e.g., Zapier, Make, Notion, Airtable, etc.) is a strong plus.
- Familiarity with AI tools and interest in leveraging them for operational efficiency.
- Strong communication and stakeholder management skills.
- Proficiency in both written and spoken English is a must
Why You´ll Love it Here
- Attractive compensation package with room to grow.
- 40% discount on all Fever events and experiences + free Candlelight voucher.
- Flexible remuneration with Cobee: meals, transport, training, and nursery support (tax-exempt).
- Payflow: option to access part of your salary in advance.
- Taxdown: help optimizing and filing your taxes.
- Private health & dental insurance with Cigna: 100% covered by Fever. You can also add your family members via flexible remuneration.
- Wellhub membership for gym and wellness access: 100% covered by Fever up to the Silver plan.
- Language learning support: English and Spanish lessons.
- Hybrid work setup: home office friendly with a central Madrid office location.
- Snacks, drinks, and fresh fruit are always available at the office.
- Dynamic international team: a young, talented group creating a great work environment.
#LI-hybrid #LI-fulltime
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Skills Required
- Master's degree in Engineering, Mathematics, Statistics, or Data Analytics
- 5+ years of experience in strategy/operations consulting, supply chain, media operations, marketing operations, or production management
- Strong experience in process design, optimization, and workflow automation
- Experience with automation tools like Zapier, Make, Notion, and Airtable
- Proficiency in both written and spoken English
Fever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fever and has not been reviewed or approved by Fever.
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Wellbeing & Lifestyle Benefits — Wellhub fitness access and generous discounts on company-run experiences are consistently highlighted as standout perks. These lifestyle benefits add distinctive value for those who prioritize cultural outings and wellness.
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Flexible Benefits — U.S. postings point to tax-advantaged accounts (HSA/FSA/DCFSA) and commuter benefits, while some markets offer extras like flexible-comp platforms and language classes. Although specifics differ by country and role, the offering extends beyond core basics.
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Parental & Family Support — Job ads outline a structured parental-leave program for both birthing and non-birthing parents with defined paid components. Clear leave design complements broader time-off policies and supports family needs.
Fever Insights
What We Do
Fever is the leading global tech-enabled entertainment discovery platform with a clear mission: to inspire through live entertainment. Our mobile-first marketplace allows both discovery/inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others). Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities. The preferences expressed by these communities allow us to create new experiences, which we call “Fever Originals”. These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Mad Hatter G&T Party”, all launched in multiple cities across the world. Fever is a US company with a team of over 800 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others. In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us. Available for iOS and Android.
