TITLE: Growth Manager
REPORTING TO: Transportation Lead
LOCATION: Sheffield, UK (Hybrid)
Who The Flip Is Flip?
Ever call your local taxi company, healthcare provider, or favorite eCommerce brand, and have a crazy good voice ai answer? That’s Flip. Hundreds of brands from iCabbi, Princess Polly, and Hexclad Cookware to Tory Burch, Belk and the NFL trust Flip to have millions of phone calls with their customers every year.
We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.
Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.
What You’ll Do
We are looking for a Growth Manager to join our Transportation team.
As a Growth Manager, you will own the entire customer lifecycle, from generating new opportunities and winning business, through implementation and onboarding, to driving long-term customer growth and success.
You'll be responsible for building relationships that last, helping customers maximise value from Flip, and identifying opportunities to grow both our customer base and revenue.
This is a highly visible role within the business that combines commercial growth, customer success, onboarding, and industry engagement. You'll work closely with prospects, customers, product teams, and leadership to help drive the continued expansion of Flip within the Transportation sector.
Success in this role is measured by:
- New customer acquisition
- Customer retention
- Revenue growth
- Customer adoption and success
- Expansion within existing accounts
- Building strong relationships across the Transportation industry
Sales:
- Generate and qualify new business opportunities
- Deliver product demonstrations and webinars
- Attend industry events, conferences, and customer meetings
Customer Onboarding:
- Lead customers through the onboarding journey from product discovery through to launch
- Coordinate with Product, Engineering, and Operations teams to ensure successful deployments
- Deliver customer training and launch support
Customer Success
- Act as the dedicated Customer Success Manager for a portfolio of customers
- Conduct regular business reviews and performance discussions
- Identify opportunities for growth, adoption, and optimisation
Our Philosophy On Growth
We believe:
- Every customer should feel like our first and only customer.
- Being present matters. We build relationships in person whenever possible.
- Everyone is responsible for improving how we work.
- We win by helping our customers win
Who you are, As A Growth Manager
- Comfortable managing the entire customer lifecycle from prospect to advocate
- Confident delivering presentations, demos, webinars, and customer training
- Able to build trust quickly with customers and prospects
- Commercially minded and motivated by growth
- Organised enough to manage multiple customers and opportunities simultaneously
- Curious about customer challenges and passionate about solving them
- Willing to travel regularly throughout the UK and internationally
- Excited by the pace and variety that comes with working in a growing technology company
Who You Are, As A Person
- Looking to go all-in, learn a lot, and do the best work of your career (so far!)
- Thrive in a fast-paced environment with plenty of autonomy
- Take ownership and accountability for outcomes
- Strong communicator who builds relationships naturally
- Comfortable with change and uncertainty
- Eager to support teammates and contribute to the wider success of the business
- Ambitious, resilient, and driven to grow both personally and professionally
Bonuses
- Know what it looks like to work at a startup, and have an entrepreneurial drive
- Experience in Transportation, Taxi, Private Hire, or Mobility technology
- Experience in SaaS sales, account management, customer success, or onboarding
- Experience presenting to business owners and senior stakeholders
- Familiarity with dispatch platforms
More About Us
- We're international, spanning the US, UK, and Canada
- We are backed by ScOp Venture Capital, Bullpen Capital, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon
- Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
#FlippinLegend
Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.
Skills Required
- Manage the entire customer lifecycle from prospecting to long-term growth
- Generate and qualify new business opportunities and deliver product demonstrations/webinars
- Lead customer onboarding, coordinate with Product, Engineering, and Operations for successful deployments
- Act as dedicated Customer Success Manager for a customer portfolio and conduct regular business reviews
- Confidently deliver presentations, demos, webinars, and customer training
- Willingness to travel regularly throughout the UK and internationally
- Commercially minded and motivated by growth
- Strong communication skills and ability to build trust quickly with customers and stakeholders
- Experience in Transportation, Taxi, Private Hire, or Mobility technology
- Experience in SaaS sales, account management, customer success, or onboarding
- Experience presenting to business owners and senior stakeholders
- Familiarity with dispatch platforms
- Startup experience and entrepreneurial drive
Flip (flipcx.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flip (flipcx.com) and has not been reviewed or approved by Flip (flipcx.com).
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Equity Value & Accessibility — Equity is part of the package for employees, with early‑stage upside highlighted for a small, venture‑backed startup. This aligns with expectations for companies of similar size.
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Leave & Time Off Breadth — Paid holidays are supplemented by company‑wide winter and summer shutdowns alongside generous PTO. These elements create extended, predictable breaks beyond standard leave.
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Healthcare Strength — Health, dental, and vision coverage are explicitly included as core benefits. This establishes a conventional baseline of medical support for a startup.
Flip (flipcx.com) Insights
What We Do
In a world of products that are AI everything for everyone - all channels, use cases, industries, languages, etc - Flip stands out by doing the single most important thing 10x better for brands in a few very specific verticals. Flip automates millions of phone calls per week for hundreds of retail eCommerce, healthcare, and transportation brands. Our reference list is as long as our customer list. Our team is the best thing we’ve built. To learn more: www.flipcx.com Be a #FlippinLegend
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