Jobs at Flip (flipcx.com)

Manage enterprise client relationships from product evaluation through implementation and ongoing success. Configure and troubleshoot the platform, identify root problems, demonstrate ROI through data, and collaborate with Sales, Product, Engineering, and Marketing. Serve as the primary post-sale contact, support customer and patient interaction automation across voice and text channels, build executive champions, translate customer feedback into product improvements, and drive measurable business outcomes across healthcare or retail accounts.

As a Customer Success Manager, you will implement products, build lasting customer relationships, enhance customer experience, and collaborate with marketing to share success stories.

Manage customer relationships post-sale, drive product implementation, and ensure customer satisfaction, with a focus on deep partnerships and growth.

Own Flip's B2B content and LinkedIn presence, manage paid marketing budgets and campaigns, produce client case studies and website copy, optimize SEO/AEO and HubSpot content, repurpose video assets, support events and gifting, and collaborate across marketing to drive engagement, leads, and talent attraction.

Support full recruiting lifecycle for technical and non-technical roles: source and engage candidates, schedule interviews across time zones, maintain ATS data (Greenhouse), conduct initial screens, partner with recruiters and hiring managers, and support recruiting operations, employer branding, and hiring projects.

As a Product Manager, you'll lead product direction, prioritize product areas, ensure execution, and make tradeoffs to improve automation and customer outcomes.

Design, build, and operate production-scale AI voice agents and platform systems. Work across vertical agent development, orchestration/platform engineering, and low-latency model inference/DevOps. Integrate with telephony and contact-center systems, ensure reliability and observability for millions of live calls, and collaborate directly with customers to deliver production-safe solutions.

Build and operate AI voice agents and related systems: vertical agent workflows, orchestration/platform engineering, and low-latency model hosting and DevOps. Own production reliability, telephony integrations, observability, and deployments while working closely with customers to deliver high-impact, scalable solutions.

The Product Manager will own product areas end to end, shaping solutions, driving execution, and making tradeoffs to enhance automation and customer experiences. Responsible for roadmap priorities and aligning teams to meet metrics and product goals.