Jobs at Flip (flipcx.com)

Lead enterprise customer success for a Voice AI platform serving healthcare or ecommerce and retail clients. Drive implementation, product configuration, troubleshooting, adoption, ROI, and customer relationships from evaluation through renewal and expansion. Partner with Sales, Product, and Marketing to deliver outcomes, inform the roadmap, and develop customer advocacy. Initially operate as an individual contributor, then coach and scale the customer success team.

Manage B2B client relationships from implementation and go-live through ongoing optimization. Configure the platform, troubleshoot issues, monitor customer metrics, test experiences, document bugs and feature requests, and collaborate with Sales, Product, and Engineering. Build strong customer relationships while developing the technical, strategic, and commercial skills needed to manage increasingly complex enterprise accounts.

Manage B2B client relationships from implementation through ongoing optimization. Launch customers, configure the platform, troubleshoot issues, monitor performance metrics, document bugs and feedback, and collaborate with Product and Engineering. Serve as a trusted product expert while helping clients achieve measurable value. The role requires strong organization, problem-solving, technical curiosity, data fluency, and the ability to manage multiple priorities in an in-office environment.

Own product direction and execution for AI-powered voice automation, workflow, and customer experience capabilities. Define priorities, specifications, success metrics, and system behavior while partnering with Engineering, Customer Success, Sales, and Marketing. Improve automation, retention, resolution rates, revenue, and customer outcomes across retail and healthcare use cases. Engage customers, evaluate edge cases and failure modes, support QA, and deliver frequent product releases.

Own complex AI product areas from customer problem discovery through measurable outcomes. Work directly with enterprise clients, prototype using SQL, APIs, scripts, notebooks, and AI tools, and partner closely with engineering on architecture, integrations, evaluations, reliability, and production debugging. Convert custom solutions into scalable products, ship weekly releases, and build and lead a high-performing product team.

Manage enterprise client relationships from product evaluation through implementation and ongoing success. Configure and troubleshoot the platform, identify root problems, demonstrate ROI through data, and collaborate with Sales, Product, Engineering, and Marketing. Serve as the primary post-sale contact, support customer and patient interaction automation across voice and text channels, build executive champions, translate customer feedback into product improvements, and drive measurable business outcomes across healthcare or retail accounts.

Support full recruiting lifecycle for technical and non-technical roles: source and engage candidates, schedule interviews across time zones, maintain ATS data (Greenhouse), conduct initial screens, partner with recruiters and hiring managers, and support recruiting operations, employer branding, and hiring projects.

As a Product Manager, you'll lead product direction, prioritize product areas, ensure execution, and make tradeoffs to improve automation and customer outcomes.

Design, build, and operate production-scale AI voice agents and platform systems. Work across vertical agent development, orchestration/platform engineering, and low-latency model inference/DevOps. Integrate with telephony and contact-center systems, ensure reliability and observability for millions of live calls, and collaborate directly with customers to deliver production-safe solutions.

Build and operate AI voice agents and related systems: vertical agent workflows, orchestration/platform engineering, and low-latency model hosting and DevOps. Own production reliability, telephony integrations, observability, and deployments while working closely with customers to deliver high-impact, scalable solutions.

The Product Manager will own product areas end to end, shaping solutions, driving execution, and making tradeoffs to enhance automation and customer experiences. Responsible for roadmap priorities and aligning teams to meet metrics and product goals.