WE ARE HIRING A GROWTH DIRECTOR
Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets!
If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.
At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.
We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.
We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.
Why Us?
We're not just any company, TLC’s team thrives on innovation, creativity, and bold ideas. You’ll be at the forefront of our expansion, shaping the future of our success and we’ll make sure you grow as fast as we do!
Work with the world’s biggest brands to create amazing campaigns
Competitive salary + uncapped commission structure!
Collaborative and dynamic team culture where every win is celebrated
Excellent learning & development opportunities
Here are a few things that we've got to offer:
Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
Weekly webinars to support your development through our People Academy
Annual TLC Wellness Week and programmes throughout the year
TLC Culture Club - including seasonal social events, tasty lunches & more
TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
TLC Rise - supporting and empowering women into leadership roles
'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme
We Don't Just Win Clients. We Grow Them.
This is a high-impact leadership role focused on driving scalable revenue growth across some of the world's leading banks, payment providers, fintechs, and financial institutions.
If you have a track record of growing strategic client relationships, closing complex commercial deals, and turning customer engagement into measurable business outcomes, we want to hear from you.
Why This Role Matters
Financial Services organisations are under constant pressure to increase customer acquisition, deepen engagement, drive product adoption, and improve retention.
At TLC, we help our clients achieve exactly that.
As Growth Director, you will identify new opportunities to enhance client value propositions through engagement-led solutions that influence customer behaviour, increase usage, and generate revenue growth. You'll combine commercial acumen, strategic thinking, and relationship leadership to create long-term partnerships that deliver value for both our clients and TLC.
This role sits at the intersection of commercial strategy, client success, product innovation and business growth.
What You'll Be Doing
Driving Revenue Growth
You'll own a portfolio of strategic Financial Services clients and be responsible for delivering ambitious growth targets.
Drive sustained revenue growth across existing and new client relationships
Identify and convert upsell, cross-sell, and expansion opportunities across TLC's products, platforms, and global rewards network
Lead commercial negotiations and close six-figure and multi-year agreements
Build structured account growth plans that create long-term value
Proactively manage client health, minimise churn, and protect revenue streams
Creating Commercial Value
You'll become a trusted strategic advisor to clients, helping them solve business challenges through innovative engagement solutions.
Build growth strategies aligned to client business objectives
Translate customer insights into scalable commercial opportunities
Develop compelling business cases linked to acquisition, retention, spend, usage, and customer lifetime value
Partner closely with Account Management teams to ensure exceptional delivery and commercial success
Act as a senior escalation point for strategic accounts
Shaping Product and Proposition Growth
You'll influence how TLC evolves its solutions to meet changing client needs.
Drive adoption of scalable, high-margin products and platforms
Collaborate with Product and Technology teams to bring new opportunities to market
Optimise pricing, commercial models, and deal structures
Balance client outcomes with TLC profitability in every decision
Identify emerging trends within Financial Services and convert them into growth opportunities
Leading Across Markets
Many of our clients operate globally, and so do we.
Lead growth strategies across complex multi-market client relationships
Align regional teams around commercial objectives and best practice
Create a seamless client experience across markets
Position TLC as a strategic global partner, not just a supplier
Managing Performance
You'll use data, forecasting, and insight to drive predictable growth.
Own revenue forecasting and portfolio planning
Monitor performance against targets and take action early where risks emerge
Use commercial and customer data to continually refine growth strategies
Build visibility and confidence around future revenue performance
What You'll Bring:
We're looking for someone who combines strategic thinking with commercial execution.
Significant experience in Financial Services, fintech, loyalty, customer engagement, payments, cards, banking, or related sectors
A proven record of growing strategic client accounts and delivering sustained revenue growth
Experience managing large, complex, and multi-market client relationships
Strong commercial negotiation skills with a history of closing high value deals
The ability to identify opportunities and turn them into measurable business outcomes
Experience working across commercial, product, and delivery functions
Strong financial and analytical capability with a clear understanding of revenue drivers
Confidence operating within global matrix organisations
Excellent stakeholder management and executive-level influencing skills
You'll Stand Out If You Can Demonstrate
Growth strategies that increased customer acquisition, activation, usage, or retention
Experience driving card spend, account activity, product adoption, or customer engagement within Financial Services
The ability to build commercially compelling, data-backed business cases
Success securing long-term strategic partnerships with banks, financial institutions, or fintech organisations
Experience balancing innovation with regulatory and compliance requirements
Within this role, success will be measured by:
Sustained revenue growth across your client portfolio
Increased client lifetime value and stronger strategic partnerships
Growth in adoption of TLC's scalable solutions and platforms
Improved commercial performance and margin delivery
Multi-year client partnerships that create lasting value
Consistent achievement of forecast and growth targets
Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.
At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.
A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
If you're excited by everything we've told you, then it's time to apply!
Skills Required
- Significant experience in financial services, fintech, loyalty, customer engagement, payments, cards, banking, or related sectors
- Proven record of growing strategic client accounts and delivering sustained revenue growth
- Experience managing large, complex, and multi-market client relationships
- Strong commercial negotiation skills and a history of closing high-value deals
- Ability to identify opportunities and turn them into measurable business outcomes
- Experience working across commercial, product, and delivery functions
- Strong financial and analytical capability with understanding of revenue drivers
- Confidence operating within global matrix organizations
- Excellent stakeholder management and executive-level influencing skills
- Experience developing growth strategies that increased customer acquisition, activation, usage, or retention
- Experience driving card spend, account activity, product adoption, or customer engagement within financial services
- Ability to build commercially compelling, data-backed business cases
- Success securing long-term strategic partnerships with banks, financial institutions, or fintech organizations
- Experience balancing innovation with regulatory and compliance requirements
What We Do
TLC Worldwide is a global promotion, customer-loyalty and rewards agency that helps major brands improve customer acquisition, engagement, retention and sales. It designs experience-led incentive and loyalty programs for sectors including consumer goods, financial services, insurance and telecoms. Using consumer insight, personalized campaigns, data-driven programs and a worldwide rewards network, TLC delivers scalable customer journeys intended to change behavior, increase ROI and build emotional brand connections.
