Groups Coordinator

Location: Death Valley, California

Stovepipe Wells in Death Valley National Park - Journey Beyond the Ordinary. Stovepipe Wells has an 80-room hotel, restaurant, bar, pool, gas station, general store, and gift shop.  Stovepipe is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Death Valley National Park. POWDR operates Stovepipe Wells under a long-term concession contract with the National Park Service.

• Partner with the Groups Sales Representative to proactively research channels for future business
• Coordinate and contract final F&B selections, meeting space, rooming lists, etc.

• Coordinate with the Food & Beverage Manager for any meal requests during the time the group stays on property
• Ensure rooming list are entered and accurate
• Prepare BEOs and spec sheets
• Primary contact as the group prepares to come to property and is actively on-site
• Be familiar with local points of interest and the location of services that might be requested by guests such as restaurants, church services, tourist attractions and local events.
• Be observant for activities requiring immediate attention, notify the Operations Manager as problems arise.
• Accounts Receivable
• Billing for lodging and coordinating with Food & Beverage manager on charges for any meals provided.
• Work with the Night Audit to ensure all accounts are reconciled on time
• Work very closely with the Front Desk Supervisor to achieve the company’s goals
• Answer phones, handle reservations and respond to guest inquiries.
• Upsell property events and services
• Manage reservation processes with care, precision and finesse.
• Retain a report of occupied or vacant rooms and RV campsites. Distribute maps, park rules and local information.
• Always set an example by being a professional, knowledgeable, practicing good housekeeping and by observing all rules and regulations.
• Keep a written report of complaints and criticism of park facilities, report situations that could affect the health and safety of visitors and report any maintenance items which need immediate attention.
• Learn and demonstrate ESQ program, environmental, safety and quality roles, responsibilities and program requirements.

• Due to the in-person nature of the hospitality business, this position is on-site. Housing will be provided on-site, as well as meals.
• Due to the nature of our business, Stovepipe Wells Village is open every day. You must be prepared to work a schedule which may include weekends, and holidays. 

• Able to work and thrive in Death Valley National Park.
• Technical skills for entries of reservations and quality performance.
• Establish successful working relationships with co-workers, Park Service and the public.
• Ability to get along well with people, be honest, punctual and reliable.
• Ability to remain calm and friendly.
• Ability to adapt to changing work and weather conditions.
• Ability to work cooperatively in a team environment.
• Minimum 1 year work experience in a hospitality service position.
• High school diploma required.

• Understand and follow all ESQ procedures that relate to your job duties.
• Work with a “safety-first” attitude.
• Minimize your impact on the environment when at work and living onsite.
• Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
• All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
• Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

POWDR and Destination Death Valley - Stovepipe Wells is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.