The Role
Manage group bookings and onboard events for cruise ship guests. Serve as primary contact for group leaders, coordinate logistics with ship departments, handle special and VIP requests, maintain records and reservations, assist pre-cruise planning, distribute materials, and ensure exceptional guest service.
Summary Generated by Built In
The Group Coordinator onboard the cruise ship Aroya will oversee and manage group bookings and events, ensuring seamless coordination and communication between the ship’s departments and the group host. The Group Coordinator will also handle special requests, organize group events, and provide personalized assistance to ensure an exceptional experience for the group.
Responsibilities
- Coordinate all aspects of group bookings, including reservations and onboard activities.
- Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests.
- Organize and oversee group events, ensuring all logistical details are executed flawlessly.
- Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs.
- Handle any last-minute changes or challenges, providing effective and prompt solutions.
- Assist with the distribution of welcome packages, event schedules, and promotional materials to group members.
- Maintain accurate records of group activities, requests, and special requirements.
- Ensure compliance with all guest service standards and protocols.
- Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination.
- Provide exceptional customer service to enhance group members’ overall experience.
- Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements.
- Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information.
- Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests.
- Manage VIP group requests, providing enhanced services to high-profile group guests.
- Collect and address feedback from group leaders and members to continually improve service delivery.
Requirements:
- Previous experience in group coordination, event planning, or a similar role, preferably in a cruise ship.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle dynamic, fast-paced environments.
- Proficiency in computer systems, including reservation software.
- Problem-solving abilities and the ability to work under pressure.
- Fluency in English and Arabic; additional languages are a plus.
Documentation Requirements:
- Valid passport and visas as required.
- STCW certification or willingness to obtain.
- Valid Medical certificates
For Pooling purposes
Contract length: 4 months on/ 2 off
Skills Required
- Previous experience in group coordination or event planning
- Experience on a cruise ship
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to multitask and work in fast-paced environments
- Proficiency in computer systems, including reservation software
- Problem-solving abilities and ability to work under pressure
- Fluency in English and Arabic
- Additional languages
- Valid passport and visas as required
- STCW certification or willingness to obtain
- Valid medical certificates
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The Company
What We Do
Columbia Shipmanagement (CSM) is a world-class ship management company with over 45 years of experience providing maritime services within the shipping industry. They offer technical management, crew management, commercial operations, and digital maritime solutions.
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