Kia ora!
If you are looking for a role where your organisation skills, customer focus, and ability to keep operations running smoothly truly make a difference, this is your opportunity. This 12-month fixed term role is essential to supporting our local team in Taiwan, ensuring our customers, partners and internal stakeholders receive a reliable and seamless experience.
In this role, you will sit at the heart of our Taiwan operation, supporting both administrative requirements and frontline sales activity. At Air New Zealand, we connect friends and whānau across Aotearoa and the world. You will be part of a committed team that focuses on doing the basics brilliantly so every journey feels special. This is a collaborative environment where your attention to detail and service mindset will help us deliver trusted support across the market.
About the role
- Process foreign exchange transactions and tax filings, and coordinate VAT or business tax submissions and audit documentation with accounting firms.
- Manage provisional and final income tax submissions and ensure compliance with local authority timeframes.
- Oversee telecom billing, staff roaming applications, vendor billing, meal tasting arrangements, and hotel reservations for visiting staff.
- Prepare CAA reporting, assist with customer complaint responses, and support payments, reimbursements, vendor setup, and trade rebate applications.
- Assist with business registration updates, office lease and contract handling, and visa or entry permit applications.
- Maintain daily office operations including procurement, receipt collection, mailing, and general administration.
- Respond to daily inquiries from agents and direct customers to support sales and service outcomes.
- Issue travel certificates, submit waiver requests, and operate internal booking systems for fare searches, booking management, special service requests and name corrections.
- Support group bookings including name list updates, group division, PD messages, confirmations, ticketing coordination, and preparation of airport seat or rooming manifests.
What you will bring
- 1 to 3 years of experience in sales operations, ideally within travel or aviation.
- Strong Mandarin proficiency for customer communication, with operational English skills for email and system use.
- Confidence with MS Office and ideally experience with airline or travel agency booking tools such as QIK or GDS platforms.
- Excellent organisational skills, accuracy and the ability to meet deadlines, especially those required by government authorities.
- Strong communication skills, the ability to work collaboratively, and a high level of discretion when managing confidential information.
- A proactive, solutions focused approach and willingness to learn industry specific systems and processes.
If you meet the majority of the criteria and are excited by the opportunity, we would love to hear from you.
Your journey starts here!
If you are looking for a role where no two days are the same and where your support helps keep our local operation running at its best, we would love you to apply.
Applications close 9th January 2026.
Please note, you must have exisiting work eligibiltiy to be considered for this opportunity.
Additional InformationAt Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
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What We Do
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here. Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things. At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand. Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
