KEY ACCOUNTABILITIES:
- They act as a subject matter expert in operational and engineering excellence practices providing guidance and strategic solutions to the support and development teams that directly improve system reliability, performance, scalability, and customer experience.
- They identify system and process gaps, and implement Tools and Automations that save manual efforts, provide self-serve capabilities to users and eliminate recurring work to both tech teams and customers.
- They are experts at disambiguating complex customer problems and translate them into technical solutions.
- They partner with development teams to support software products/services while developing deep product and customer knowledge.
- They lead incident calls prioritizing issue resolution for the customer and drive Incident post-mortems and drive process/service improvements through operational excellence practices.
- They work with customers/users to resolve the tickets/incidents within the SLA and act as a technology spokesperson for their domain.
- They are capable of writing detailed documentation (PRFAQs, new initiatives), Creating and driving detailed planning and schedule activities for one or more org level projects.
- They participate in the hiring process and mentor junior team members across domain and skillset
JOB CONTEXT:
- This Engineer will operate within a dynamic software development environment where multiple products and services require continuous operational support and improvement. This role exists at the intersection of development, operations, and customer support, serving as a critical link between engineering teams and end users.
- In today's fast-paced technology landscape, organizations face increasing pressure to deliver reliable, scalable software while maintaining high code quality and operational efficiency. This role will address this challenge by implementing systematic approaches to software hygiene, reducing technical debt, and establishing sustainable operational practices.
- This position typically supports cross-functional teams working on complex, distributed systems that serve diverse customer bases with varying technical requirements and service level expectations. The role requires navigating between immediate operational needs—such as incident response and customer issue resolution—and long-term strategic initiatives focused on automation, process standardization, and system optimization.
This Engineer must balance competing priorities including feature development support, system reliability, customer satisfaction, and continuous improvement initiatives. Success in this role directly impacts product quality, team productivity, customer experience, and the organization's ability to scale its software offerings effectively while maintaining operational excellence standards
How are the engineers in this team different from SDEs?
They are skilled in one or more programming languages (Python, Java, Perl, etc.). They understand data structures, but don’t have to be as strong as SDEs. For example, they understand and can implement Arrays, linked lists, queues, but not necessarily Trees or Graphs. SDEs typically develop core software products for business and solve problems with significant algorithmic complexity or Big-O performance optimizations, while the engineers in this team will implement solutions to improve system resilience and build automations to address common problems faced across multiple teams. (eg. Build an automation that implements security patch across services owned by multiple teams) which doesn’t need to be optimal but does the work effectively and error free.
QUALIFICATIONS, EXPERIENCE AND SKILLS:
- A bachelor’s degree in computer science or related field, 8+ years of experience in software development, support engineering, or DevOps roles.
- Expert in supporting production software systems and resolving complex technical issues
- Expert programming skills in Python, Perl, Java or other OOPs languages
- Strong in designing and implementing automation tools, monitoring solutions, and operational processes
- Expert in working with cross-functional teams and interfacing directly with customers or end users.
- Experience with agile development methodologies and continuous integration/continuous deployment (CI/CD) practices
- Experience in improving system reliability, performance, and operational efficiency
- Good knowledge of Networking and Linux fundamental
- DB and SQL understanding
- Expert in distributed systems and microservices-based architecture
- Experience with cloud platforms
- Excellent problem-solving and analytical thinking abilities
- Expert documentation and knowledge-sharing skills
Collaborative approach to working with diverse teams and stakeholders
Skills Required
- Bachelor's degree in computer science or a related field
- 8+ years of experience in software development, support engineering, or DevOps roles
- Expertise supporting production software systems and resolving complex technical issues
- Expert programming skills in Python, Perl, Java, or other object-oriented languages
- Experience designing and implementing automation tools, monitoring solutions, and operational processes
- Experience working with cross-functional teams and interfacing directly with customers or end users
- Experience with agile development methodologies and CI/CD practices
- Experience improving system reliability, performance, and operational efficiency
- Knowledge of networking and Linux fundamentals
- Understanding of databases and SQL
- Expertise in distributed systems and microservices-based architecture
- Experience with cloud platforms
- Excellent problem-solving and analytical thinking abilities
- Expert documentation and knowledge-sharing skills
- Collaborative approach to working with diverse teams and stakeholders
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
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Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
