Group Sales Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

The Group Sales Specialist will provide all support functions to the Sales team within the WSO including administrative duties, processing and loading group and leisure enquiries, maintenance of sales databases(SFA) and liaising with Home office to develop system capability for groups business, report generation, development and usage of Vertical response to assist with coordinating client events, answering phones and providing additional general office assistance when needed.  The candidate must be flexible, cooperative, able to multi-task, and a team player.  A positive and professional attitude is necessary.

Position Functions Outline

• Assist with planning of client site inspections and organize amenities and client preferences with the Resort team.
• Host site inspections on behalf of sales team
• Entertain agents / fam trips in resort F&B outlets
• Coordinate agent property visits including FAM trips
• Receive and respond to incoming emails/phone calls to the Sales Department in accordance with Four Seasons Standards.
• Prepare contracts and proposals for Group Sales team. 
• Proactively field questions and manage client requests in the absence of a Sales Managers.
• Prepare accurate written correspondence in English including letters, contracts, proposals, reports, and emails using Microsoft 360, MS Word, Excel, Golden Sales & Catering. 
• Maintain GSC accounts including: traces, creating and updating accounts and bookings, and creating and editing events in the booking function diary.
• Develop and create required Sales and Marketing and resort collateral such as flyers, brochures, FAM invitations, site alerts, stay itineraries, sales presentations, etc.
• Work harmoniously and professionally with co-workers and planning committee.
• Answer client questions, provide information about the resort and maintain relationships with clients while Sales Managers are traveling on business.

• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.
• Write/run Golden Sales & Catering reports associated with Group needs and/or mailings.
• Providing Catering Administrative Assistant support as necessary, including but not limited to contract turnovers, merging contracts, site inspection forms.
• Managing projects related to sales initiatives such as holiday gifts
• Operate a variety of electronic and manual office resources, including but not limited to laser printers, multi-function copy machines, office equipment.
• Periodically assist with front of house operations including greeting and directing guests.
• Finalizing the requirements and assisting with resume preparation of confirmed bookings when needed.
• The ability to perform other tasks or projects as assigned by hotel management.

QUALIFICATION REQUIREMENTS:

• Excellent reading, writing & oral proficiency in the Spanish & English language
• An eagerness to interact directly with clients in the absence of Sales Managers
• Strong organizational skills
• Great attention to detail
• Ability to multitask
• Able to handle a large volume of telephone calls and emails in an efficient and courteous manner
• Proficient in Microsoft Word, Excel, Internet, Microsoft 360
• Food and Beverage, Conference Services or Reservations/Front Desk knowledge is a plus
• Work well under pressure, requires multitasking and being a team player
• Detail oriented, well developed organizational skills and a strategic thinker