Shadow team’s workflow and listen to phone calls to improve/monitor desired outcomes
Ensure the team is performing across all key performance indicators and coach/train to improve in respective categories (call metrics, day 0 conversion, overall passes, etc.)
Monitor your team’s productivity and motivate individuals to reach daily, weekly, and monthly goals
Work with senior manager and director to analyze existing workflow processes and identify appropriate opportunities to increase productivity
Partner with direct sales team leaders to ensure a seamless consignment process for new consignors and members of both teams
Intercept call and email escalations to resolve consignor escalations
Provide coverage to Business Development team when short staffed
Ensure team is following TRR process guidelines when pitching and booking client appointments
Interview, hire, and train employees
3+ years of sales experience
2+ years of management experience
Ability to thrive in a fast-paced startup environment.
Outstanding communication skills.
Must be comfortable conducting weekly performance coaching
Set individual goals and objectives
Monitor your team’s productivity and motivate individuals to reach daily/weekly/monthly goals.
Hold direct reports accountable when goals are not met and work together on a solution.
Supervise the team in accordance with company policies and procedures.
Have a problem-solving attitude
Works cross-functionally with Sales Management from other departments.
Analyze data on past performance and projecting future performance.
Hands-on experience with CRM software; preferably Salesforce
Enthusiasm about The RealReal’s brand and consignment process
A current, valid driver’s license (except in Manhattan and Chicago markets)
Car insurance that meets or exceeds local requirements
A satisfactory Motor Vehicle Record (MVR)
Base salary plus uncapped commission
$2200/mo commission target
Annual Elite Club Trip for top performers
Monthly sales competitions (i.e. cash | prizes | site credit)
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Skills Required
- 3+ years of sales experience
- 2+ years of management experience
- Experience interviewing, hiring, and training employees
- Hands-on experience with CRM software
- Salesforce experience
- Outstanding communication skills
- Comfortable conducting weekly performance coaching
- Ability to set goals, monitor productivity, and hold direct reports accountable
- Ability to analyze past performance data and project future performance
- Works cross-functionally with Sales Management
- Ability to thrive in a fast-paced startup environment
- Problem-solving attitude
- Enthusiasm about The RealReal's brand and consignment process
- Current, valid driver's license (except in Manhattan and Chicago markets)
- Car insurance meeting or exceeding local requirements
- Satisfactory Motor Vehicle Record (MVR)
The RealReal Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The RealReal and has not been reviewed or approved by The RealReal.
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Healthcare Strength — Health coverage includes multiple medical, dental, and vision options along with six free therapy sessions, and company HSA contributions for high‑deductible plans.
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Parental & Family Support — Family-building support includes inclusive fertility coverage with a high lifetime maximum and up to 10 weeks of paid parental leave plus additional disability pay for birthing parents.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a 15% discount is available to both full‑ and part‑time employees, expanding total compensation beyond base pay.
The RealReal Insights
What We Do
The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Why Work With Us
We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!
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