Role Details
Type of Support: Omnichannel (Chat, Email and Phones)
Contract Type: Full-time
Training Schedule: To be determined
Work Schedule: 4:00 pm - 1:00 am, 7:00 pm - 4:00 am with two consecutive days off during the week.
Work Type and Location: Hybrid in San Pedro Sula or Tegucigalpa, HN
Start Date: Octuber 23, 2025
About Us
PartnerHero is now Crescendo — a stronger, bolder force in customer experience.Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard.
We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy.At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.
Welcome to Crescendo. Welcome to what’s next.
The Role
Do you like helping others? Crescendo is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.
The reason you join won’t be the reason you stay.
What you'll do:
- Provide excellent, friendly, and positive customer service via phone, email and chat.
- Assist customers in solving problems using strong troubleshooting, reading comprehension, and problem-solving skills.
- Analyze recurring customer issues and create insight reports to help our partners improve their businesses.
- Navigate web platforms, computers, and smartphones with ease.
- Work both independently and collaboratively within a dynamic team.
- 1 year of relevant experience in the Customer Service Field for Call Centers
- Advanced (C2) English Level; written and spoken
- Strong written, verbal communication, and presentation skills
- Demonstrated resilience, creativity, and analytical thinking in problem-solving
- A teaching and learning mindset
- Experience working with enterprise technology (e.g. Salesforce, Confluence, Gsuite, Jira, Zendesk)
What You’ll Get In Return:
- Hybrid working arrangements
- Competitive Base Salary
- Generous paid vacation
- Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Training opportunities provided by Crescendo and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Top Skills
What We Do
PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind.
We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
