Who We Are
Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities!
Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.
Job Description
- Operate all IT related job functions by travelling to the assigned office locations throughout New York City within the primary site in Brooklyn.
- Responsible for local and remote end user support for other Programs & expansion centers. Resolve the helpdesk tickets in a timely manner.
- Network basics, Windows 10/11 troubleshooting and Administration skills.
- Troubleshoot, diagnose, and correct systems, network-related problems, and user-reported problems. Elevate to higher-level or outside resource, when necessary
- Installation, configuration and maintenance of computer / Laptop hardware, monitors, printers, and other peripheral equipment.
- Support staff with the use of technology and provide training to end users.
- Familiarity with remote desktop applications and help desk software.
- Participate in project initiatives as assigned.
- Actively Interacting with the US IT shared Services team, Centers staff and other headquarters personnel.
- Perform other duties as assigned
- Four-year college degree in Computer Sciences, Information Systems, or related field; or equivalent working experience.
- Three to Five years of experience in supporting IT environment including helpdesk and network infrastructure.
- Excellent verbal and written communication skills required, including authoring technical documentation to support the IT environment.
- Excellent customer service skills with the ability to deal with people in pressured situations.
- Strong interpersonal and analytical skills. Must be detailed oriented with good follow-through skills.
- Experience with windows, networking, Microsoft Office 365 and administration.
We provide:
- Competitive wages for high performance
- 11 Paid Holidays
- PTO
- Tuition reimbursement
- Guided Professional Development Plans
- Summer Fridays
- Weekly Wellness Sessions
- Medical/Vision/ Dental
- Employer Paid Life Insurance
- Employer 401k Contributions
- Employee Referral Bonus
- Employee Assistance Programs
- Company Picnics Volunteer Experiences
- Access to Free Financial Counseling
- Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams.
About Us:
Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.
APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].
Skills Required
- Four-year degree in Computer Science, Information Systems, or a related field, or equivalent work experience
- Three to five years of experience supporting IT environments, including helpdesk and network infrastructure
- Excellent verbal and written communication skills
- Technical documentation authoring experience
- Excellent customer service skills
- Strong interpersonal and analytical skills
- Experience with Windows, networking, Microsoft Office 365, and administration
Equus Workforce Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equus Workforce Solutions and has not been reviewed or approved by Equus Workforce Solutions.
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Flexible Benefits — Some roles offer flexible schedules, remote or hybrid work options, and mileage reimbursement. These elements provide practical flexibility that helps offset rigid aspects of core pay structures.
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Retirement Support — A 401(k) plan with employer match is included alongside life, AD&D, and disability coverage. These standard offerings create a basic foundation for long-term financial security.
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Wellbeing & Lifestyle Benefits — Programs such as an Employee Assistance Program, tuition assistance, employee discounts, and daily‑pay options are available. These additions help round out total rewards beyond base pay.
Equus Workforce Solutions Insights
What We Do
Equus Workforce Solutions is a comprehensive provider of workforce development services in North America, helping job seekers and career changers prepare for and advance in careers, while also working to advance economies and help communities thrive.
