Essential Key Job Responsibilities:
1. Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
2. Answer phone calls and direct them appropriately.
3. Schedule appointments according to office guideline.
4. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
5. Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
6. Prepare charts for patient appointments making sure all necessary information is complete.
7. Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
8. Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
9. Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
10. Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
11. Other duties as assigned by management.
PREFERRED Qualifications:
High school diploma or equivalent preferred
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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What We Do
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 131 continuing care locations, the second largest PACE program in the country, 125 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $20.2 billion with $1.2 billion returned to its communities in the form of charity care and other community benefit programs.
