Windcave is a global payments leader operating in 42 countries, supporting 57,000+ merchant locations worldwide. We're looking for curious, technically minded graduates to join our support team in London no prior payments experience needed. We'll teach you everything you need to know.
About us
Windcave is a global leader in payment technology, offering a unified platform that consolidates all payment solutions into a seamless ecosystem. Operation in 42 countries with offices in 13 locations, we process billions of transactions annually, providing businesses with a comprehensive payment solution through a single provider. Our team of over 450 professionals supports more than 57,000 merchant locations globally, driving innovation and ensuring scalability in a fast-paced, tech-driven environment. Join us to shape the future of global payments and experience the cutting edge of financial technology.
What you'll be doing
- Deliver high-quality technical support to Windcave customers, diagnosing problems thoroughly and communicating solutions clearly
- Engage directly with external customers to provide meaningful analysis of ongoing issues, turning complex problems into clear, useful insights
- Support implementation projects working closely with project leads to ensure high-quality delivery within defined timeframes
- Own incident management and notification responses analysing patterns, feeding insights back to the team, and helping prevent recurring issues
What we're looking for
- 2025 or 2026 graduate - any degree
- Strong communicator, written and verbal
- Comfortable with technology and eager to learn new systems
- Detail-oriented with a high commitment to quality
- A genuine team player with a positive attitude
- Right to work in the UK
- Multi-lingual skills (a bonus, not a must)
- Customer service or tech support experience (preferred, not required)
What success looks like
- Customers feel genuinely supported and heard
- Issues diagnosed accurately and resolved efficiently
- Projects delivered on time with clear communication
- Growing technical knowledge and confidence over time
- Clear progression toward a senior or specialist role
Compensation & Benefits
- Competitive base salary
- Hybrid working – 3 days per week in the office (Monday, Tuesday, Friday)
- Pension plan
- Performance rewards
- Quarterly team lunches and regular social events
- Unlimited refreshments and beverages in the office
- Clear internal progression opportunities
Diversity & Inclusion
At Windcave, we believe the best teams are built from different perspectives, backgrounds, and experiences. We're committed to creating an environment where everyone regardless of race, gender, sexual orientation, or religion can do their best work and grow their career.
Our hiring process
We keep things simple and human. Every application gets a proper read, and if we think there's a fit, we'll reach out for an informal phone call to learn more about each other. From there, we'll invite you to our Southwark office a chance for you to meet the team, see the space, and decide if Windcave feels right for you. We believe the best interviews are two-way conversations, so expect honesty, warmth, and no unnecessary pressure.
Skills Required
- 2025 or 2026 graduate, any degree
- Strong written and verbal communication skills
- Comfortable with technology and eager to learn new systems
- Detail-oriented with a high commitment to quality
- Team player with a positive attitude
- Right to work in the UK
- Multi-lingual skills
- Customer service or tech support experience
What We Do
Established in 1999 in New Zealand, Windcave stands as a high-growth, innovative leader in payment technology. We offer a seamless, global platform catering to diverse clientele including corporate, banking, and SMEs. By consolidating payment needs through a single provider, Windcave streamlines payment processes, ensuring superior experiences for countless global brands. Our services span online, in-store, and unattended environments, boasting features such as global acquiring, tokenization, data insights, cross-border services, and support for all popular payment methods.
