As a systems support engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.
Entry-level consultants jumpstart their careers with our First Year Experience program: A year-long program that starts with Thoughtworks University, an immersive four-week in person training in Pune, India, plus monthly sessions dedicated to specific topics. And it’s important to call out that we consider tech talent from all walks of life. Whether you’re a computer science major with less than one year of professional experience, a coding boot camp graduate or a career changer who is working toward becoming a support engineer, you have the opportunity to grow in our community of passionate technologists.
- Assist with managing and resolving incidents using our process and tools.
- Follow established standards and best practices to help improve system efficiency, stability and availability.
- Apply what you know about logging (different types and levels) to help with monitoring, alerting and identifying the root causes of issues.
- Use continuous delivery methods to support, improve and deliver high-quality software quickly, working in teams to evolve solutions for our clients.
- Learn, digest and subsequently apply the latest technology thinking from our Technology Radar to solve client problems.
- You have less than one year of professional experience in technology.
- You’re eager to learn new technical skills and concepts.
- You’re interested in or learning about troubleshooting, using logs for alerting and identifying incidents.
- You’re curious about monitoring, alerting and observability.
- You’re learning or have a basic understanding of coding and object-oriented (OO) concepts.
- You’re passionate about listening to and helping solve client technical problems.
- You have strong communication skills, are proficient in English and feel confident sharing your ideas.
- You can handle ambiguity and enjoy approaching challenges from different angles.
- You thrive in a collaborative, open environment that values transparency, feedback and adaptability.
- You’re willing to participate in a rotating 24x7 support team and can manage multiple tasks.
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.
Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.
We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
#LI-Hybrid
See here our AI policy.
Skills Required
- Less than one year of professional technology experience
- Interest in troubleshooting, logging, alerting, and incident identification
- Curiosity about monitoring, alerting, and observability
- Basic understanding of coding and object-oriented concepts
- Strong communication skills and English proficiency
- Ability to handle ambiguity and approach challenges from different angles
- Ability to work collaboratively in an open, transparent, feedback-oriented environment
- Willingness to participate in a rotating 24x7 support team and manage multiple tasks
Thoughtworks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thoughtworks and has not been reviewed or approved by Thoughtworks.
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Leave & Time Off Breadth — Paid time off includes vacation accrual from day one with rollover, personal/sick days, development and service days, and a long‑tenure paid sabbatical. Policies also emphasize comprehensive leave for rest, illness, and rejuvenation.
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Healthcare Strength — Health coverage spans medical, dental, and vision and often extends to families, complemented by mental‑health support through Lyra and Headspace. In some regions, private providers and wellness rewards further bolster healthcare access.
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Parental & Family Support — Parental leave is positioned as generous across regions, with fully paid options in some markets and a comprehensive fertility policy. Adoption and broader family supports are also highlighted.
Thoughtworks Insights
What We Do
We are a global technology consultancy that delivers extraordinary impact by blending design, engineering and AI expertise. For 30 years, our commitment to design-led thinking, engineering excellence and innovation means we prioritize people, build teams with strong technical foundations and embed AI into every step of the process – not just as a tool but as a mindset. It’s this approach that sets us apart, sparks bold ideas and empowers us to drive real, lasting innovation. We’re not preparing for the future – we’re defining it.
Why Work With Us
As technologists, we have a unique role to play in how technology should benefit all of society, pursuing a more equitable future. Part of that role is to continuously educate ourselves on the issues that matter to the causes we believe in. We recognize our privilege and strive to see the world from the perspective of the most vulnerable.
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