About Us
Symbio, part of the Aussie Broadband Group, is revolutionising global communications. Our platform delivers the full communications stack, from carrier infrastructure to enterprise collaboration solutions, across multiple Asia-Pacific markets. Our goal is to be the telco people love – our customers, team members, shareholders, and partners.
Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.
Our culture is built on five values that guide everything we do:
Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have fun
Are you graduating in 2026 or have you recently completed a degree in Marketing, Product Design, Service Design, User Experience, or a related discipline? Are you ready to launch your career in customer experience and work with a team dedicated to creating exceptional customer outcomes?
We are looking for an enthusiastic, curious and driven Graduate Customer Experience (CX) Coordinator to join our team commencing 9 February 2027. This is an exciting opportunity to gain hands-on experience in a collaborative environment where you'll learn from experienced professionals, contribute to meaningful projects, and develop your skills from day one.
In this role, you'll help improve the customer experience across the Symbio Wholesale Division while building a strong foundation for your career in customer experience, insights and service improvement.
This role is based in Sydney, with a hybrid work model that combines office and remote working.
What you’ll be doing
- Gather, analyse and interpret customer feedback and CX data to identify trends, opportunities and actionable insights.
- Assist in enhancing and improving our brand, reputation, products, services and operational support.
- Contribute to initiatives that help achieve business goals and customer experience KPIs.
- Collaborate with a broad range of stakeholders across the Symbio business.
- Support special projects that drive improvements and deliver meaningful outcomes for our customers.
- Assist with customer research activities, surveys and feedback programs.
- Follow a structured development pathway with mentoring, professional development opportunities and clear milestones designed to accelerate your growth.
- Participate in graduate program workshops, networking opportunities and development sessions alongside other graduates across the business.
What we’re looking for
- A degree in Marketing, Product Design, Service Design, User Experience, Business, Communications or a related discipline, completed within the last two years.
- While not essential, previous exposure to Customer Experience, Customer Service, Retail, internships, university projects, or work experience will be highly valued
- Strong analytical skills with the ability to investigate and solve problems methodically.
- Excellent written and verbal communication skills.
- Exposure to customer insight tools such as Qualtrics, SurveyMonkey, AI models, or similar platforms.
- Strong organisational and planning skills, with the ability to coordinate interviews, surveys and customer research activities.
- A creative and innovative mindset, always looking for ways to improve and add value.
- Strong stakeholder management and relationship-building skills.
- An interest in the technology and telecommunications industry.
- Effective time management and prioritisation skills.
We're looking for people who are curious, motivated and eager to learn. If you bring the right attitude, we'll help you build the skills.
#LI-Hybrid, #LI-MM1
Why Join Us
At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole selves to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."
We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.
The Good Stuff
- 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
- Discounted internet up to the value of $109 per month
- 20% off Mobile services
- Fitness Passport for access to multiple gyms and pools across Australia
- Flexible working arrangements
- Employee Assistance Program (EAP)
- Discounts with Specsavers, HCF, and many more
- Monthly rewards and recognition
- Internal training and development resources to support your career growth
- Yearly Aussie merch allowance
Ready to Join?
Hit the apply button to submit your application and our team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
For questions, reach out to [email protected]. Just note that all applications must be submitted via the job link.
Skills Required
- Degree in Marketing, Product Design, Service Design, User Experience, Business, Communications, or a related discipline, completed within the last two years
- Strong analytical skills and methodical problem-solving ability
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Strong stakeholder management and relationship-building skills
- Effective time management and prioritization skills
- Exposure to customer insight tools such as Qualtrics, SurveyMonkey, AI models, or similar platforms
- Creative and innovative mindset
- Interest in the technology and telecommunications industry
- Previous exposure to Customer Experience, Customer Service, Retail, internships, university projects, or work experience
What We Do
Aussie Broadband is in business to change the telco game. We're a rapidly growing internet service provider with a reputation for providing high-quality internet, transparent customer service and a great place to work. We are proud to have an all-Australian based support team, and don't need to go offshore. We believe it is possible to work smarter, not harder, and keep jobs locally. We've evolved from a start-up in a lounge room in Morwell, later merging with Westvic Broadband, and now listed on the ASX. We are the fifth largest provider of NBN services across Australia. We offer a range of services across the residential, small business and enterprise segments, wholesale and white label segments. Aussie Broadband is also well-known for operating a quality network, with the rollout of our own fibre network across Australia underway. We not only challenge the game in telco, but also other games worth playing - like a focus on inclusion, values that live within the business rather than on the walls, how a rapidly growing company can still feel like a family, how we can make our communities better, and how a regional business can make a national impact.
