About this opportunity:
With telecom and enterprise networks increasingly converging, this role provides end-to-end expertise across Transmission, IP and service domains, with a focus on Ericsson Autonomous Network Operations (ANO) and automation.
The role ensures visibility across Mobile, Residential and Enterprise networks to accelerate fault isolation, reduce MTTR and improve service stability through proactive and predictive operations.
It also acts as the technical anchor for complex incidents, customer escalations and cross-domain coordination, promoting standardisation and first-time-right delivery.
What you will do:
E2E Service Understanding & Assurance
- Analyse and troubleshoot end-to-end mobile, residential and enterprise service flows across RAN, Transport, Core and IP/MPLS.
- Correlate faults across access, IP and Transmission domains to accelerate RCA and resolution.
Transmission Domain Expertise
- Troubleshoot DWDM/OTN, SDH, Microwave and Ethernet transport networks.
- Resolve link failures, bandwidth constraints, optical impairments and synchronisation issues while maintaining backhaul and aggregation availability.
Service Flow & Customer Impact Analysis
- Assess and map network faults to customer impact across mobile and enterprise services.
- Own VIP and critical customer escalations through service restoration.
Monitoring, KPIs & Tools
- Monitor throughput, latency, packet loss, utilisation and session drops using EMS/NMS, Netcool and performance tools.
- Use alarms, logs, traces and telemetry for fault correlation and deep-dive analysis.
Automation & ANO Enablement
- Drive fault detection, correlation, self-healing and closed-loop automation aligned with ANO principles.
- Support AI/ML-driven insights for proactive operations and reduced manual intervention.
Customer Handling, Governance & Communication
- Lead customer escalations, incident communications, service reviews and RCA forums.
- Present performance and improvement plans clearly to customers and leaders.
- Maintain SLA/KPI alignment and drive continuous service improvement.
Operational Excellence
- Lead major incidents and problem management, coordinating RAN, Core, Enterprise, Field and vendor teams.
- Promote first-time-right resolution, standardised processes and preventive actions.
The skills you bring:
- Strong L2 troubleshooting across multi-vendor DWDM, OTN, SDH, Microwave and Ethernet networks.
- Hands-on SDH (STM-1/4/16/64), DWDM wavelength, cross-connect and optical parameter configuration.
- Knowledge of optical power, OSNR, attenuation, dispersion, protection, fibre and hardware faults.
- Experience with Microwave EMS/NMS, service assurance, fault and performance management tools.
- End-to-end ownership of major incidents, fault isolation, impact analysis, vendor engagement and restoration across 4G/5G and enterprise services.
- Understanding of NOC/MS operations, alarm correlation, approved MOPs, migrations, upgrades, maintenance and change management.
- Preventive maintenance, health checks, RCA, trend analysis and recurring-fault problem management.
- Strong customer, stakeholder, governance, presentation and incident-bridge leadership skills, focused on SLAs and KPIs.
- Experience producing KSS, MOPs and technical documentation, applying ANO and AI-driven automation, prioritising operational workloads, and using Excel, Word and PowerPoint.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Australia (AU) || Sydney
Skills Required
- Strong L2 troubleshooting experience across multi-vendor DWDM, OTN, SDH, Microwave, and Ethernet networks.
- Hands-on experience with SDH STM-1/4/16/64, DWDM wavelengths, cross-connects, and optical parameter configuration.
- Knowledge of optical power, OSNR, attenuation, dispersion, protection, fiber, and hardware faults.
- Experience with Microwave EMS/NMS, service assurance, fault management, and performance management tools.
- Experience owning major incidents, fault isolation, customer impact analysis, vendor engagement, and restoration across 4G/5G and enterprise services.
- Understanding of NOC/MS operations, alarm correlation, approved MOPs, migrations, upgrades, maintenance, and change management.
- Experience with preventive maintenance, health checks, root-cause analysis, trend analysis, and recurring-fault problem management.
- Strong customer, stakeholder, governance, presentation, and incident-bridge leadership skills focused on SLAs and KPIs.
- Experience producing KSS, MOPs, and technical documentation.
- Experience applying ANO and AI-driven automation and prioritizing operational workloads.
- Proficiency with Excel, Word, and PowerPoint.
What the Team is Saying
.png)
.png)
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
