Gouvernant(e) d'étages

Posted 6 Hours Ago
Be an Early Applicant
Paris, Île-de-France, FRA
In-Office
Entry level
Events • Food • Travel • Hospitality • Hotels & Resorts
Come for the job, stay for your career.
The Role
Supervise morning or evening housekeeping teams, inspect guest rooms and public areas, ensure cleanliness, safety, hygiene, and quality standards, manage room availability, coordinate turndown and ironing services, and address guest requests and complaints.
Summary Generated by Built In
Responsibilities

DESCRIPTIF DE L'OFFRE
Au sein de l'équipe Housekeeping, vous serez en charge :
-d'organiser et de superviser le travail des femmes et valets de chambres du matin ou du soir
-de motiver les équipes et de garantir un bon climat social
-d'effectuer les contrôles des chambres et des contrôles réguliers des étages
-de garantir la propreté des chambres et des lieux publics
-de faire respecter les standards de qualité et les consignes de sécurité et d'hygiène
-d'assurer la disponibilité des chambres
-de faire le suivi du service couvertures et du repassage si nécessaire
-de traiter les demandes et les réclamations des clients

Qualifications

PROFIL RECHERCHÉ
La maîtrise courante de l'anglais est indispensable pour ce poste.
Vous justifiez d'une première expérience réussie dans la fonction par votre souci du détail et de la satisfaction clients.
Vous avez le sens du service, une très bonne présentation, êtes dynamique et rigoureux.

AVANTAGES
En rejoignant notre Équipe, vous bénéficierez de :
Programmes de reconnaissance et de récompenses des Team members
Intéressement et Participation selon résultats
Remboursement NAVIGO à 90%
Prime d'habillage
Mutuelle et Prestations CSE avantageuses
Accès au restaurant d'entreprise
Programme de voyage Go Hilton
Nous vous invitons également à visiter notre page HR Instagram pour découvrir notre bel établissement et notre équipe formidable: https://www.instagram.com/hr_hiltonparisopera/?hl=en
Toutes les conditions sont réunies pour que vous fassiez partie du groupe Hilton qui a été élu en 2026 par l’organisme Great Place To Work, Entreprise où il fait bon vivre et travailler ! Alors n'hésitez plus : Rejoignez-nous !

Tous nos postes sont ouverts aux personnes en situation de handicap.

About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. 
About the Team

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Skills Required

  • Fluent English proficiency
  • Previous successful experience in a similar role
  • Strong attention to detail and customer satisfaction
  • Service-oriented attitude
  • Very good professional presentation
  • Dynamic and rigorous work approach
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The Company
HQ: McLean, VA
500,000 Employees
Year Founded: 1919

What We Do

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.

Why Work With Us

Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.

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Hilton Offices

OnSite Workspace

With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.

Typical time on-site:
Company Office Image
HQMcLean Corporate Headquarters
U.S. Regional Office - Memphis
Middl East & Africa Regional Headquarters - Dubai
APAC Regional Headquarters - Singapore
U.S. Regional Office - Dallas
Europe Regional Headquarters - Watford
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