The Role
Google CCAI Architect
TTEC Digital – Google Delivery Practice
Job Description:
TTEC is seeking an enthusiastic Google CCAI Architect to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading.
As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process.
Responsibilities:
· Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
· Design, develop and implement AI self-service applications with Google CCAI
· Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
· Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
· Collaborate with project team members to provide input to conversation design specifications
· Integrate to backend systems using web services, databases, and reporting
· Perform Unit Testing of developed code
· Assist with System and Functional Testing
Required Skills/Experience:
· 8+ years of architect experience overall
· 4+ years of experience with DF ES/CX
· 2+ years of technical on-hands experience with Google Cloud CCAI
· Google Certification a plus and/or Badge completion required
· Knowledge of Cloud Services Architecture, Apigee, Vertex AI
· Ability to support multiple projects at the same time
· Experience in managing large multi-site contact center implementations
· Experience managing and guiding developers or interest in doing so
· Experience in writing Solution Document Designs/specifications for IVA applications
· Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
· Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
· Must be able to work independently, be organized, self-motivated, and have attention to detail
· Excellent communication skills, both written and verbal
· Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
· Support integrations with back-end data systems
· Web Services REST API, Soap
· Databases SQL, Oracle, MongoDB, PostgreSQL
· Candidate must have a 4-year bachelor’s degree
Desired, not required:
· Experience managing staff
· 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience
· VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, five 9s
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
