- This role supports customers and stakeholders primarily during U.S. business hours.
- Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
- Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.
- Own and administer Organizational-level Gong configuration, including platform governance, security controls, and standards for consistent usage.
- Define and maintain an ownership/RACI model for Gong administration between IT and CS Ops to eliminate ambiguity and ensure smooth onboarding and support.
- Own Gong user lifecycle management (provisioning/deprovisioning, role assignment, access reviews, and least-privilege access).
- Provide key data insights and reporting to stakeholders, reviewing and analyzing trends
- Deliver end-to-end CRM integration (setup, authentication, permissions alignment, ongoing maintenance), including the Gong integration user model and access controls required for CRM data ingestion/export.
- Troubleshoot integration issues and manage coordination with internal CRM admins and Gong Support as needed.
- Ability to collaborate with cross functional team deliver outcomes within the agreed OLA/SLA.
- Support new user onboarding with training, access management, permission sets.
- Data capture, protection, and privacy-related configuration in Gong in partnership with security/compliance (as required).
- Ensure administration actions follow internal security guardrails—especially for settings that affect user access and system configuration.
- Support User/training issues resolved via guidance and internal enablement materials.
- Maintain internal support documentation/FAQ and standard operating procedures for consistent support outcomes.
- Partner with business stakeholders to implement platform changes that enable reporting, scorecards, exports, and business workflows—while keeping configuration changes controlled and auditable.
- Help distinguish “real platform bugs” vs business/reporting requests and guide teams to the right resolution path.
- 3+years of experience administering Gong (that include access controls, permissions, and configuration governance).
- Bachelor’s degree in computer science, Information Systems or related field.
- Experience with IT systems administration /business systems support, with ownership of SaaS tools in a controlled enterprise environment.
- Familiarity with Gong learning resources / structured training plans used to build admin expertise (self-serve learning + internal enablement).
- Experience operating under a shared ownership model where IT owns high-risk admin controls and business teams own enablement/reporting strategy.
- Experience managing or supporting CRM integrations (Salesforce preferred), including understanding of integration users, permission models, and troubleshooting.
- Strong documentation, stakeholder communication, and structured problem-solving skills (SOPs, runbooks, ticket triage).
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- 3+ years of experience administering Gong, including access controls, permissions, and configuration governance
- Bachelor's degree in Computer Science, Information Systems, or a related field
- Experience with IT systems administration or business systems support, including ownership of SaaS tools in a controlled enterprise environment
- Familiarity with Gong learning resources and structured training plans for developing administrator expertise
- Experience operating under a shared ownership model in which IT owns high-risk administrative controls and business teams own enablement and reporting strategy
- Experience managing or supporting CRM integrations, including integration users, permission models, and troubleshooting
- Salesforce CRM integration experience
- Strong documentation, stakeholder communication, and structured problem-solving skills, including SOPs, runbooks, and ticket triage
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
Blackbaud Insights
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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