Go-to-Market Enablement Manager (1326)

Go-to-Market Enablement Manager | Ripple Fiber 

We are looking for a Go-to-Market Enablement Manager to join our growing team. 

About Ripple Fiber 

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future. 

We believe the biggest wave starts as a ripple. 

About our culture 

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development. 

About the role 

The Go-to-Market Enablement Manager plays a critical role in ensuring customer-facing teams are prepared, informed, and aligned when new products, pricing, offers, campaigns, and operational changes go to market. This role sits at the intersection of marketing, sales, product, customer experience and operations — translating strategy into clear, actionable training and communication for frontline teams.

This position is ideal for someone who combines strong communication and training skills with operational discipline, project management capability, and a passion for helping teams execute successfully.

Responsibilities: 

• Lead go-to-market enablement efforts for new product launches, pricing updates, promotional campaigns, and customer experience initiatives
• Develop and maintain training materials, launch guides, FAQs, process documentation, internal communications, and knowledge content for customer-facing teams
• Create scalable enablement programs for Residential Inside Sales, Door-to-Door Sales, Customer Support, and other frontline teams
• Partner closely with Marketing, Sales, Product, Operations, and Customer Experience teams to ensure organizational readiness ahead of launches and commercial changes
• Build launch checklists and communication frameworks to ensure teams understand what is changing, when it is changing, and how it impacts customers
• Coordinate and facilitate training sessions, launch calls, workshops, and ongoing reinforcement programs
• Ensure products, pricing, offers, customer messaging, and operational workflows are consistently communicated across the organization
• Identify gaps in frontline knowledge and execution, then build plans to improve performance and consistency
• Support continuous improvement efforts by gathering feedback from frontline teams and incorporating learnings into future launches and training content
• Maintain centralized repositories of enablement and training content to improve organizational consistency and speed
• Help establish scalable communication and launch processes that improve execution across departments
• Act as a connective point between strategy and execution, helping ensure Ripple Fiber launches are operationally sound and customer ready

Qualifications: 

• 5+ years of experience in sales enablement, training, go-to-market operations, customer experience, product marketing, communications, or related fields
• Experience supporting customer-facing teams in a fast-paced, high-growth environment
• Strong written and verbal communication skills with the ability to simplify complex information into actionable guidance
• Exceptional organizational and project management skills with strong attention to detail
• Experience building training materials, presentations, process documentation, and operational communications
• Ability to manage multiple priorities and shifting timelines simultaneously
• Comfortable operating cross-functionally across marketing, sales, operations, and customer support organizations
• Strong facilitation and presentation skills
• Experience with CRM and workflow tools such as HubSpot, Salesforce, Confluence, or similar platforms is preferred
• Telecommunications, broadband, fiber, or subscription-based service experience is a plus

What Success Looks Like

• Customer-facing teams consistently understand and execute against current products, pricing, offers, and customer experience workflows
• Product and promotional launches happen with fewer operational breakdowns and escalations
• Training and communication materials are clear, centralized, and easily accessible
• Frontline teams feel informed, prepared, and supported
• Cross-functional stakeholders operate with greater alignment and accountability
• Customers experience smoother onboarding, installation, billing, and service interactions

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you. 

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.