Help protect people and the organization by ensuring workforce screening decisions are accurate, timely, and well supported by evidence. In this role, you will partner with stakeholders to deliver consistent outcomes while improving the screening experience. You will work on complex cases that require analytical thinking, sound judgment, and strong communication. Your work helps safeguard assets, reputation, employees, and clients.
Job summary
As a Workforce Screening Associate in the Workforce screening team, you support end-to-end screening activities by reviewing cases, validating information, and applying policy and regulatory requirements. You will use data-driven analysis and sound judgment to make decisions, identify risks, and escalate appropriately. You will collaborate across teams and contribute to process and technology improvements that enhance quality and efficiency.
Job responsibilities- Review complex screening cases and make decisions based on evidence, documented criteria, and applicable requirements
- Analyze data to assess validity, completeness, and compliance with relevant policies, regulations, and guidelines
- Maintain working knowledge of automated tools and workflows that support case processing and reporting
- Support end-to-end screening lifecycle processes, including third-party screening vendor initiation and case management
- Provide appropriate oversight of third-party vendors and identify when issues require escalation
- Manage case workload to meet service level expectations and deadlines in a fast-paced environment
- Apply established methods, systems, and procedures to resolve issues and document outcomes clearly
- Exercise sound judgment, act with integrity, and handle sensitive information responsibly
- Identify recurring issues and recommend process improvements to reduce risk and rework
- Contribute operational use cases and draft clear requirements to support technology enhancements
- Learn and apply relevant regulations and standards related to workforce screening, including interpreting criminal history and credit-related information where applicable
- 4 years of experience in banking or financial services
- Demonstrated ability to evaluate options and make informed decisions aligned to policies, guidelines, and documented criteria
- Advanced analytical capability and experience using tools to improve accuracy and efficiency (including Microsoft Office and Alteryx)
- Experience with third-party case initiation and end-to-end case management workflows, including vendor oversight and escalation criteria
- Ability to manage case workload against defined service level expectations and identify potential risks for escalation
- Demonstrated ability to identify, troubleshoot, and resolve data-related issues with attention to detail
- Strong written and verbal communication skills, including clear documentation of decisions and rationale
- Strong collaboration skills with the ability to build partnerships across teams and adapt quickly to change
- Strong time management and organizational skills, with the ability to work effectively under pressure
- Demonstrated ability to maintain a high degree of confidentiality and discretion
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 4 years of experience in banking or financial services
- Ability to evaluate options and make informed decisions according to policies, guidelines, and documented criteria
- Advanced analytical capability and experience using Microsoft Office and Alteryx to improve accuracy and efficiency
- Experience with third-party case initiation and end-to-end case management workflows, including vendor oversight and escalation criteria
- Ability to manage case workloads against service-level expectations and identify risks for escalation
- Ability to identify, troubleshoot, and resolve data-related issues with strong attention to detail
- Strong written and verbal communication skills, including clear documentation of decisions and rationale
- Strong collaboration skills and ability to build partnerships across teams and adapt to change
- Strong time management and organizational skills, including ability to work effectively under pressure
- Ability to maintain confidentiality and discretion
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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