Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Overview
Manhattan is seeking a Global Training Coordinator to support our mission of delivering world-class training experiences for our customers and internal teams. In this role, you’ll serve as a key operational hub within Manhattan’s Education Services Organization (ESO), coordinating global logistics, managing learning systems, and leveraging modern tools including AI-enabled solutions to support seamless delivery of instructor-led, virtual, and digital training programs.
Day in the Life
Training & Course Operations
· Coordinate global training programs, including public classes, private customer sessions, and internal enablement.
· Schedule instructors, classrooms, and virtual sessions to ensure optimal utilization across time zones.
· Manage participant communications such as invitations, confirmations, pre-work, and follow-up to ensure a consistent learner experience.
· Track attendance, completion, and certification credits in the LMS and supporting systems.
· Prepare training and utilization reports for internal stakeholders and clients, identifying trends and improvement opportunities.
Learning Systems & Digital Management
· Administer the Learning Management System (LMS), including user accounts, registrations, course offerings, pricing, and certifications.
· Maintain accurate training records in Salesforce and other systems of record.
· Support virtual and digital learning experiences, including setup, access, troubleshooting, and basic platform support.
· Collaborate with ESO team members to publish and update digital course assets such as recordings, documents, and evaluations.
Business Operations & Enablement
· Support marketing and promotion of training offerings through course listings, email communications, and partner outreach.
· Coordinate production and distribution of training materials, ensuring global version accuracy.
· Assist with end-of-month financial reporting and billing for training events, including reconciliation of attendance, fees, and discounts.
· Monitor shared inboxes and request channels to triage, respond to, and fulfill training-related inquiries
What We Need from You
Skills & Abilities
· Proactive problem solver capable of managing last-minute schedule or scope changes with minimal disruption.
· Strong organizational and multitasking abilities, with consistent follow-through.
· Demonstrated ability to meet deadlines across multiple time zones and concurrent programs.
· Excellent written and verbal communication skills with professional interaction across customers, instructors, and internal teams.
· High attention to detail and ownership mindset regarding data accuracy, logistics, and learner experience.
· Comfort working cross-functionally in a global, fast-paced, and evolving environment.
· Willingness to learn new systems and tools as the training tech stack evolves.
· Comfort using AI-powered tools for drafting communications, analyzing data, or automating routine tasks.
Minimum Qualifications
· 2–4 years of experience in training coordination, event operations, customer enablement, sales operations, or a related role.
· Bachelor’s degree in business, Education, Communications, or a related field (or equivalent work experience).
Preferred Technical Experience
· Proficiency in Microsoft Office (Excel for reporting, Outlook for scheduling, PowerPoint/Word for materials).
· Experience with Learning Management Systems (LMS), preferably Saba or Cornerstone.
· Experience with Salesforce or other CRM platforms.
· Familiarity with SharePoint or similar document management tools.
· Experience with virtual meeting platforms such as Zoom, Teams, or Webex.
· Familiarity with AI or automation tools and interest in leveraging them for training operations.
Why Join Manhattan?
· Competitive Rewards: Market-leading pay, comprehensive health coverage, and a 401(k) with 50% match up to 6% from day one.
· Career Growth: Access Global Path, our structured development program with global opportunities, free LinkedIn Learning, and mentorship.
· Inclusive Culture: Join a diverse team and Employee Connection Groups like Multicultural Network, LGBTQ+ Alliance, Women’s Initiative Network, and MA Mamas.
· Flexibility & Balance: Hybrid work options, flexible policies, and onsite fitness centers to help you recharge.
· Community Impact: Monthly volunteer events and opportunities to make a difference locally and globally.
#LI-CS1
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Top Skills
What We Do
For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.
