Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Tax Manager will have dual reporting responsibility to chief Accounting Officer and Sr. Director of Indirect Taxes and will be responsible for overseeing all direct US and all International tax activities. The Tax Manager ensures company is tax compliant and stays current with regulatory changes. Takes initiative by improving and owning tax related activities.
Key Job Responsibilities
- Collaborate with advisors and manage the preparation or review of quarterly and annual tax provision calculation under ASC 740 including all international tax components, such as GILTI, BEAT, FDII, Subpart F, Foreign tax credit, forecasting support and reviewing foreign tax provision calculations.
- Manage the preparation, review, and filing of corporate income tax returns across multiple jurisdictions (U.S. federal, state, and international).
- Responsible for review, validation and SOX controls for all Corporate and International tax workpapers including tax provision, tax returns, tax planning & projections, and tax extensions prepared by outsourced public accounting firm.
- Responsible for working with state, local, federal, and international tax authorities and/or advisors on direct taxation matters to resolve tax issues.
- Assist with implementing global tax projects/planning initiatives as requested
- Oversee International indirect tax compliance, including VAT, GST, and other transactional taxes.
- Partner with the accounting team to ensure accurate tax-related journal entries, reconciliations, and disclosures.
- Assist with deferred tax calculations, uncertain tax positions, and effective tax rate analysis.
- Take the lead in compiling audit support, prepare summaries.
- Gather, analyze, and coordinate accurate VAT reporting with external bookkeepers including VAT registrations as we expand globally
- Maintain tax calendar to track domestic and international filing deadlines.
- Maintains current knowledge regarding tax laws and changes and its impact to the company.
- Partner effectively and proactively with Finance and/or other external/internal parties to drive and implement process improvements.
- Interact with internal and external parties to answer questions, resolve issues, and provide tax related information.
- Domestic, Canada and other international Indirect taxes as needed
- Research accounting and tax issues
- Develop and maintain standardized procedures and documentation for global tax processes.
- Other tasks as requested
- Requirements
- Bachelor’s Degree (BA/BS) in Accounting or Finance required.
- CPA and/or MS Taxation are preferred.
- +5 years’ experience in public accounting and/or equivalent industry experience
- Strong knowledge of US Corporate and International tax laws.
- Deep technical expertise in ASC 740 (US GAAP Accounting for Income Taxes) as it relates to multinational corporations
- Demonstrates knowledge of tax laws.
- Experience with Netsuite, Logisense, Avalara a plus
- Excellent interpersonal skills with high attention to details.
- Able to stay flexible and thrive in a fast-paced, rapidly changing environment.
- Ability to work independently with minimal daily direction to accomplish objectives.
- Exceptional attention to detail, organization, and possesses a sense of urgency.
- Exercises sound judgement in decision-making situations.
Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- Bachelor's Degree in Accounting or Finance
- CPA and/or MS Taxation
- +5 years' experience in public accounting or equivalent industry experience
- Strong knowledge of US Corporate and International tax laws
- Deep technical expertise in ASC 740
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
