Global Systems Operations Specialist

Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company’s portfolio includes many of the world’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others.Job Description

Location:

London, GB

The primary purpose of the Global Systems Operations Specialist role is to support the Sr. Manager, Global Sales Systems who is responsible for the vision and overall direction of AdBook, the Revenue Organization’s Order Management System (OMS) which is being rolled out to our global markets. This team is situated within the business and works very closely with our partners in technology and business stakeholder groups to bring impactful features and functionality to end users as well as prepare new territories for onboarding into our global systems.

This role is based out of the London, GB office, and will report to the Sr. Manager, Global Sales Systems who is based in New York City, US.  It will primarily support Condé Nast’s European and/or Asian markets, and may also interface with Condé Nast’s other markets as needed.  Regular responsibilities include (but are not limited to) assisting with daily end user support/training, creating meaningful reports, and collecting and documenting enhancement requests submitted by various business stakeholder groups like Finance, Sales, and Ad Operations.

   

RESPONSIBILITIES

• End user support / ticket response via ServiceNow tool

• Create and deliver reports to the business

• Collect end user feedback and proactively identify opportunities for improvement

• Assist in gathering and document business requirements

• Participate in feature refinement sessions with the technology team

• Test and verify new functionality 

• Create and deliver training on new and existing functionality

• Maintain training documentation

• Create and distribute release notes to the business

• Liaise with Technology and vendors, as applicable

• Assist in executing roadmap initiatives

• Support new market launches as needed

• Support the development and maintenance of the AdBook product catalog which includes display, video, social, email, and print advertising products

• Keep current with and suggest new Adbook functionality as it becomes available

 

KNOWLEDGE, EXPERIENCE, SKILLS

• Bachelor’s degree

• Strong understanding of the inner workings of a digital advertising organization; including media planning, ad operations or other relevant media industry experience (2+ years)

• Excellent communication, problem solving, and detail orientated skills

• Ability to orchestrate cross-functional tasks and collaborate across multiple internal teams, with proven experience supporting stakeholders

• First hand experience using AdBook (or other OMS platform), Salesforce (or other Customer Relationship Management platform), and/or GAM (Google Ad Manager) desired

• Intermediate Excel and Google Suite knowledge desired 

• Experience in and/or promoting an agile environment, a plus

• Fluency in French, Spanish, Italian, and/or German, a plus

What happens next?

If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.