Global Sourcing Coordinator

The Global Sourcing Coordinator directs day to day order processes by developing sales orders, generating purchase orders and directing quality through product testing and inspections, proof approvals, shipping and tracking.  The Global Sourcing Coordinator also manages order scope changes with revised documents and details and ensures orders are invoiced within two business days of shipment.  Communication is a key factor of this role to make sure the EMEA Import Team, Account Managers, Client Services Coordinators and even clients know the status of their orders and raising flags if issues are identified. 

Experience Requirements

• 1-3 years exp supporting a fast-paced department. Previous exp in a buying team preferred
• 1+ years in supporting salespeople
• 1+ years customer service management
• 1+ years in project management
• 4-year college degree preferred but not required
• Intermediate to advanced proficiency in Microsoft Suite, i.e., Word, Excel, PowerPoint, SharePoint. Exp with Oracle and Smartsheet a plus
• Experience in promotional/branded merchandise &/or international business a plus
• Experience in product compliance and product quality / inspections a plus

Job Skills & Traits

• Career interest in Global Sourcing/Supply Chain Management and an aptitude for growth within the department
• Interest in product compliance and quality as part of the role will require the ability to arrange, track and report on testing and inspection results

• Possess outstanding customer service skills to work with both internal and external clients
• Must be a highly productive, self-starter with strong problem-solving skills
• Excellent project management skills including multi-tasking, prioritizing, excellent time management and organizational skills
• Ability to partner with account management team to support achievement of account objectives
• Positive team player with a proven ability to build strong relationships
• Ability to work in a high-pressure environment
• Excellent English language skills (written, verbal and interpersonal skills)
• Ability to understand documented processes and procedures and make decisions accordingly
• Strong computer skills with proficiency in Microsoft Suite

Duties & Responsibilities

• Support EMEA Import team to include but not limited to:
  • Placing, updating and Receiving Purchase Orders
  • Order and project tracking
  • Update Project Trackers
  • Book, track and report on product testing and goods inspections
• Enrich sales orders and generate purchase orders in Oracle EBS
• Direct day to day order processes, including timelines, quality, proof approvals, shipping and tracking
• Manage order scope changes including updating PO’s, sending revised artwork and gaining Account Manager approval on changes
• Ensure orders are invoiced within 2 business days of order shipping
• Communicate timely order status to the EMEA Import Team, Account Manager, CSC, and client
• Proactively manage OOR and provide solutions to issues
• Inform Supervisor of any potential issues with orders, workload, and partnership
• Complete internal documents as required (ex: SSRM, C&R, BE, etc)
• Partner with various departments within BDA to ensure customer satisfaction
• Provide outstanding customer service and partner with EMEA Import Team in handling issue resolution and customer escalations
• Achieve individual performance metrics and measurements
• Maintain high levels of professionalism when interacting with BDA employees and clients
• Fulfill PSA 1 level tasks and preferably support an account with a complexity level 1 based on the business needs