Job Description Summary
The ServiceNow Solution Engineer is responsible for designing, developing, supporting, and continuously improving ServiceNow solutions that enable business outcomes. The role combines software engineering, platform expertise, and DevOps practices to deliver secure, scalable, and reliable services while ensuring platform stability, operational excellence, and adoption of ServiceNow best practices.Job Description
Your Key ResponsibilitiesYour responsibilities include, but are not limited to:
- Design, develop, configure, and support ServiceNow applications and solutions.
- Deliver enhancements, defect fixes, and technical improvements within Agile delivery cycles.
- Troubleshoot and resolve complex application, platform, and integration issues.
- Ensure solutions align with ServiceNow standards, architecture, and best practices.
- Develop and maintain customizations, workflows, automations, and integrations.
- Configure and support platform components including ACLs, Business Rules, Script Includes, UI Policies, Flow Designer, and APIs.
- Support and enhance ServiceNow modules, including:
- ITSM
- SPM/EA
- ITOM
- GRC/SecOps
- HRSD
- Contribute to the implementation of new ServiceNow capabilities and modules.
- Support platform releases, upgrades, patches, and environment management activities.
- Monitor and maintain platform performance, availability, and reliability.
- Drive continuous improvement, automation, and technical debt reduction initiatives.
- Partner with business stakeholders, product owners, architects, support teams, and vendors to deliver business value.
- Support knowledge transfer and technical onboarding for new solutions and capabilities.
- Contribute to solution design, engineering standards, and technical best practices.
- Stay current with ServiceNow capabilities, emerging technologies, and industry trends.
What you’ll bring to the role:
- Bachelor's degree in information technology, Computer Science, Software Engineering, or a related discipline.
- ServiceNow certifications (CSA, CAD, CIS, or equivalent) are desirable.
- 7–10 years of experience in software engineering, application development, or ServiceNow solution engineering.
- Hands-on experience in ServiceNow development, configuration, administration, and support.
- Experience working in Agile, Scrum, and DevOps environments.
- Experience supporting enterprise-scale SaaS platforms and integrated technology ecosystems.
- ServiceNow development and administration.
- JavaScript, HTML5, CSS, AJAX, REST/SOAP web services, and API integrations.
- Client-side and server-side scripting, including GlideRecord and ServiceNow APIs.
- Flow Designer, Business Rules, Script Includes, UI Policies, and ACLs.
- SaaS integrations, debugging, troubleshooting, and performance optimization.
- Understanding of SDLC, CI/CD, DevOps, and modern software delivery practices.
- Experience with Commercial Off-The-Shelf (COTS) applications.
Why Sandoz?
Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health.
With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably. Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported! Join us, help us make healthcare fairer and faster.
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
#Sandoz
Skills Desired
Budget Management, Business Acumen, Performance Management, Planning, Risk Management, Service Delivery Management, Stakeholder Management, Waterfall Project ManagementSkills Required
- Bachelor's degree in information technology, computer science, software engineering, or a related discipline
- 7-10 years of experience in software engineering, application development, or ServiceNow solution engineering
- Hands-on experience in ServiceNow development, configuration, administration, and support
- Experience working in Agile, Scrum, and DevOps environments
- Experience supporting enterprise-scale SaaS platforms and integrated technology ecosystems
- ServiceNow development and administration expertise
- Proficiency with JavaScript, HTML5, CSS, AJAX, REST/SOAP web services, and API integrations
- Experience with client-side and server-side scripting, including GlideRecord and ServiceNow APIs
- Experience with Flow Designer, Business Rules, Script Includes, UI Policies, and ACLs
- Experience with SaaS integrations, debugging, troubleshooting, and performance optimization
- Understanding of SDLC, CI/CD, DevOps, and modern software delivery practices
- Experience with Commercial Off-The-Shelf applications
- ServiceNow certifications such as CSA, CAD, CIS, or equivalent
Sandoz Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sandoz and has not been reviewed or approved by Sandoz.
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Healthcare Strength — Health, dental, vision, and prescription coverage are consistently described as core components across U.S. roles and materials. Feedback suggests the medical offering is broad and a standard pillar of the package.
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Retirement Support — A 401(k) plan with a company match described as generous is commonly included for U.S. roles. This savings support is positioned alongside other primary benefits as part of total rewards.
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Equity Value & Accessibility — Equity eligibility is noted for many positions and a global all‑employee share program is being introduced from 2026. These elements add upside beyond base salary and annual bonus.
Sandoz Insights
What We Do
Sandoz is the global leader in generic and biosimilar medicines. Our Purpose is to pioneer access to medicines for patients globally. We are on a mission to drive innovation in the healthcare industry by freeing up resources sustainably and responsibly while continuing to address global health challenges such as antimicrobial resistance. We are present in more than 100 countries and our medicines serve some 500 million people every year. We have two main global businesses: Generics - divided between standard generics and complex generics - and Biosimilars.
