Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Global Senior Account Director
Employment: 12-month FTC (maternity leave cover)
Location: Stockholm, Sweden (hybrid)
About the role:
You will play a critical leadership role in ensuring the account operates at the highest level of excellence, overseeing global campaign delivery, operational rigour, client servicing, and team performance. Acting as the connective layer between global strategy and regional execution, you will ensure consistency, efficiency, and quality across all outputs.
Working closely with senior client Global stakeholders, internal, regional and channel leads, you will drive day-to-day leadership of the account, ensuring all programmes are delivered on time, on brief, and to the highest standard, while continuously identifying opportunities to optimise, improve, and grow the partnership.
Reporting into the Managing Partner, you will also play a key role in shaping the future of the account, supporting transformation initiatives, strengthening operational foundations, and contributing to long-term growth.
What you will be doing:
1. Global Account Leadership & Client Management
- Act as the senior day-to-day global lead for the account, ensuring consistent, high-quality client servicing across all markets and workstreams
- Own senior client relationships across global campaign delivery, acting as a trusted and credible partner
- Lead regular client engagements, including status meetings, operational reviews, and key planning sessions
- Serve as a key escalation point for client challenges, ensuring issues are resolved quickly and effectively
- Drive clarity, alignment, and confidence across all client interactions
2. Campaign Delivery & Operational Excellence
- Oversee end-to-end delivery of global campaigns, ensuring seamless handovers, clear processes, and consistent execution
- Own global campaign planning and forecasting, translating often ambiguous inputs into clear, actionable delivery plans
- Ensure all timelines, milestones, and deliverables are met, proactively identifying and mitigating risks
- Establish and maintain best-in-class operational processes to support scale, efficiency, and quality
- Lead continuous improvement of workflows, identifying opportunities to optimise delivery across regions
- Act as a primary escalation point for operational and delivery challenges across the global account
- Proactively identify risks to delivery, timelines, or quality, and implement mitigation strategies
3. Commercial & Financial Management
- Support the Managing Partner in driving strong commercial performance across the account
- Oversee resource planning and financial tracking across global activity
- Ensure accurate billing, invoicing, and financial processes are maintained
- Review and approve scopes, estimates, and out-of-scope requirements where appropriate
- Identify opportunities to drive efficiencies and unlock additional value
4. Performance, Reporting & Governance
- Lead measurement and reporting frameworks, including MI and Global QBRs, performance tracking, and mid-year reviews
- Ensure accuracy and integrity of account data, including timesheets and reporting outputs
- Track account performance against KPIs and implement corrective action plans where required
- Drive accountability and transparency across the global team
- Maintain strong governance across all operational and delivery processes
5. Resource & Team Management
- Oversee global resource allocation and capacity planning, ensuring work is distributed effectively across teams
- Lead recruitment, onboarding, and team evolution in line with account needs
- Support and develop senior team members, fostering a high-performance culture
- Set clear expectations, standards, and ways of working across the account
- Ensure the team is structured and operating to deliver against client expectations and future growth
6. Transformation & Optimisation
- Partner with the Managing Partner and Global leadership to embed long-term transformation initiatives
- Support the implementation of new processes, tools, and ways of working across the global account
- Contribute to strengthening OLIVER’s position as a strategic partner to the client
What you need to be great in this role:
Experience & Capabilities
- Significant experience leading complex, global client accounts within agency environments
- Proven ability to manage large-scale campaign delivery across multiple markets and teams
- Strong operational expertise, with the ability to build and optimise processes at scale
- Experience in commercial management, including forecasting, scoping, and financial oversight
- Ability to manage senior stakeholders and navigate complex organisational structures
- Experience across integrated creative, content, and production environments
- Strong understanding of global delivery models and multi-market operations
Skills & Behaviours
- Highly organised, detail-oriented, and operationally strong
- Excellent client management skills with the ability to build trust and credibility
- Strong leadership presence with the ability to manage and motivate senior teams
- Commercially aware with strong analytical and problem-solving skills
- Confident communicator with clarity and precision
- Proactive, solutions-focused, and calm under pressure
- Ability to manage multiple priorities in a fast-paced, complex environment
Req ID: 16733
#LI-JP1 #LI-HYBRID #LI-DIRECTOR
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
OLIVER Agency Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OLIVER Agency and has not been reviewed or approved by OLIVER Agency.
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Leave & Time Off Breadth — Feedback suggests vacation, sick leave, and paid holidays are strong elements, with time off frequently highlighted as a standout part of the package. UK materials also describe generous annual leave that increases with service alongside additional personal days.
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Retirement Support — Feedback suggests U.S. employees can access a 401(k), and at least one account notes an immediate match. UK materials indicate a formal pension arrangement within the parent group.
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Affordable Benefits — Feedback suggests U.S. medical coverage is paired with employer-funded HSA/HRA or flex contributions that help offset high deductibles. These subsidies can meaningfully reduce out-of-pocket costs for some employees.
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What We Do
Established in 2004, we are the first and only company to design, build and run bespoke in-house agencies and ecosystems for brands. Today, we create work that delivers business growth, fame and purpose for over 200 clients in 46 countries and counting. Our unique model moves at the speed of modern business to drive change from the inside out; working smarter to make our clients’ money go further, and helping them build better solutions, systems and brands. Client solutions include Unilever’s U-Studio (a platform used by almost three-quarters of Unilever's brands globally), adidas’ off-shore hub and PepsiCo’s global digital team.
