Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
This position will be required to report to an on-site customer location in Indianapolis, Indiana, as determined by SHI management.
Role Description
Manage multiple product catalogs
Create processes to meet specific Client requirements
Assist with project management of both new and current projects.
Make recommendations for business process improvements
Updating and following up with customer with order status, delivery and receipt in timely manner.
Investigate and resolve order issues
Single escalation point for orders placed through specified Client teams
Create Requisitions on behalf of the customer in their system. Order weekly/monthly stock of peripherals.
Initial point of contact for end users making purchases through catalogs
Facilitate day-to-day transactional business with (sourcing, quoting, order entry)
Daily On-Site Point of contact for Client Sourcing/Procurement
Monitor and maintain service level requirements
Participation in QBR and Client Program Management Meetings
Potentially manage customer inventory move from Indianapolis to SHI warehouse
Manage reporting to ensure monthly chargebacks occur
Help support special requests
Behaviors and Competencies
Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.
Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.
Business Acumen: Can evaluate market trends and competitive landscape to identify opportunities and risks.
Change Management: Can drive significant changes in organizational processes or policies, can facilitate change management processes among others, and can adapt change management style based on the situation and the team’s needs.
Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
Continuous Improvement: Can identify significant areas for improvement and implement significant changes.
Decision-Making: Can analyze complex information, predict long-term consequences, and make decisions that align with strategic goals.
Leadership: Can proactively seek out leadership roles, initiate team projects, and contribute to team development and success.
Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
Skill Level Requirements
Ability to own and manage projects from concept to completion, including planning and facilitating meetings. - Intermediate
Ability to multitask and complete tasks with efficiency and accuracy. - Intermediate
Highly motivated, proactive, and focused on achieving results. - Intermediate
Ability to create and develop training content, conduct needs assessments, and mentor team members. - Intermediate
Strong understanding of technical concepts and proficient with Microsoft Office products. - Intermediate
Ability to lead, motivate, and mentor matrixed or cross-functional teams, ensuring adherence to company rules and work ethics. - Intermediate
Other Requirements
Completed Bachelor's Degree or related experience
Experience working at a technology company or a matrixed organization with competing priorities
3-5 years of experience in program or project management or operations management
The estimated annual pay range for this position is $58,000 - $65,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
