Job Title: Global Sales Operations Lead
Location: Serbia (Hybrid way of work)
Reports to: Chief Strategy Officer
Job Summary
Global Sales Operations Lead at sa.global will play a critical role in optimizing our sales operations worldwide. This role will collaborate closely with local sales operations teams and Microsoft Partner Deck (MPD) to drive improvements in three key areas: Operational Excellence, Revenue Enhancement, and Business Analytics. The ideal candidate will be a strategic thinker with strong analytical skills, process improvement expertise, and a deep understanding of sales operations in a global IT services environment.
Key Responsibilities
1. Operational Excellence
- Lead continual enhancements to our Sales Operations processes, tools, and systems, ensuring they align with local market needs while maintaining global consistency.
- Develop and implement best practices for sales operations to enhance efficiency, accuracy, and responsiveness across teams.
- Work closely with regional and local sales teams to understand challenges and implement scalable solutions that optimize workflows.
- Ensure that sales operations align with sa.global’s overall strategy, including our proprietary IP products and AI initiatives.
2. Revenue Enhancement
- Oversee our Independent Software Vendor (ISV) partnerships, ensuring clear and consistent communication across all regions.
- Collaborate with the MPD Team to develop, implement, and oversee processes and systems that maximize our standing with Microsoft.
- Ensure that all available Microsoft funding and incentives are identified, collected, and effectively utilized.
- Support the sales team in structuring deals and optimizing commercial terms to enhance revenue opportunities.
- Work closely with internal teams to leverage our IP products and AI-driven solutions, ensuring that they are effectively integrated into sales strategies and partnership models.
3. Business Analytics
- Ensure that sales and revenue-related data is consistently and accurately entered and retrieved for executive reporting.
- Develop and oversee data governance policies to enhance reporting accuracy and business decision-making.
- Provide insights and actionable recommendations based on sales data analysis, helping leadership make informed strategic decisions.
- Implement dashboards and analytics tools to improve visibility into sales performance, pipeline health, and revenue trends.
- Utilize AI-powered analytics to optimize sales forecasting, pipeline management, and customer insights.
Required Qualifications & Skills
- Proven experience in sales operations leadership within a global IT services or technology company.
- Strong understanding of Microsoft’s Partner Ecosystem, including incentives, funding models, and ISV partnerships.
- Experience working with CRM and sales analytics tools (e.g., Salesforce, Microsoft Dynamics, Power BI).
- Excellent analytical skills with the ability to turn data into actionable insights.
- Strong stakeholder management skills, with experience collaborating across multiple regions and functions.
- Ability to drive process improvements and change management initiatives in a global organization.
- Exceptional communication and leadership skills, with the ability to influence senior executives and cross-functional teams.
- Comfortable working in a fast-paced, remote, and international environment.
- Familiarity with AI-driven sales tools and data automation.
Preferred Qualifications
- Experience working with Microsoft Partner Center and related sales operations tools.
- Background in financial analysis or revenue operations.
- Prior experience in managing a (global) sales operations team in Microsoft environment
- Understanding of IP product commercialization and AI-driven business models.
Why Join sa.global?
At sa.global, we empower businesses with world-class Microsoft Dynamics solutions while fostering a collaborative and inclusive work culture. This role offers the opportunity to make a significant impact on our global sales operations, working alongside talented professionals and strategic partners like Microsoft. Additionally, this position plays a pivotal role in advancing sa.global’s proprietary IP products and AI initiatives, shaping the future of our sales operations and technology-driven solutions. If you are passionate about optimizing sales processes, driving revenue growth, and leveraging data and AI for decision-making, we invite you to apply.
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What We Do
With 31 years of experience in ERP, CRM, HCM, business intelligence solutions, consulting, and Modern Workplace, sa.global is a Microsoft Dynamics Gold Partner offering industry-specific solutions to firms in key vertical markets like AEC, Legal, Accounting, and Advertising & Marketing. We help over 600,000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 11-time winner of the coveted Microsoft Dynamics Partner of the Year Award, we have been a part of Microsoft’s elite Inner Circle for ten years in a row. Established in 1990, we are now a 900-member-strong global organization with a presence in 25 countries. Central to our growth are our core values – Agile, Capable, and Committed – which also serve as our cultural cornerstones. Get to know more about us at www.saglobal.com.
