A core part of your role will involve administering, supporting, and optimising our global Salesforce platform. From maintaining pipeline quality to troubleshooting user issues, you’ll help ensure our sales and client facing teams work efficiently and have the insights they need to drive growth.
No two days in this role will be the same—while some recurring reporting tasks exist, the dynamic nature of the business means you will constantly collaborate with colleagues across markets, contribute to process improvements, and support strategic sales initiatives.
Job Description:
Shift Timings- 9:00 AM- 6:00 PM
Location- Remote (India)
Salesforce & Data Management
Support Salesforce user lifecycle processes, including license allocation, login troubleshooting, deactivations, and ownership reassignment.
Monitor and maintain Salesforce data hygiene, ensuring accuracy, completeness, and compliance with global standards.
Serve as 1st line support for Salesforce users globally, resolving queries and providing guidance on system functionality.
Conduct testing of Change Requests (CRs), enhancements, and new features prior to deployment.
Maintain and publish Chatter updates and release‑based communications to inform users of changes, improvements, and best practices.
Reporting & Insights
Build, maintain, and refine Salesforce reports and dashboards to support Sales, New Business, and management teams.
Produce insight-driven reporting for global stakeholders, highlighting pipeline performance, trends, and risks.
Support the broader business reporting process, ensuring timely and accurate delivery of recurring and ad-hoc reports.
Process & Enablement
Ensure training materials, process documentation, guides, and video tutorials remain accurate, accessible, and up to date.
Create new enablement materials as needed to support Salesforce usage and Sales Operations processes.
Collaborate with cross-functional teams to identify operational issues, propose solutions, and drive process improvements.
Skills & Experience
Essential
1 year Super or Power User exposure on Salesforce Sales Cloud, or 3 years’ experience as a Business user on Sales and Marketing Cloud
Strong understanding of Lead-to-Opportunity lifecycle, including lead capture, qualification, conversion, and pipeline management
High attention to detail, particularly regarding data accuracy and system hygiene.
Excellent communication skills with the ability to support users across multiple regions, seniority levels and flexibility to operate in various time zones
Ability to support users with Salesforce best practices by conducting training to new and existing users when new enhancements are released
Ability to manage multiple tasks in a fast-paced environment
Desirable
Experience with global sales processes.
Understanding of CRM governance and change management processes.
Strong analytical skills with the ability to interpret data and generate actionable insights.
What You Will Bring
A proactive, solutions‑focused mindset.
A passion for supporting teams and improving operational efficiency.
Curiosity and eagerness to learn new systems and processes.
Strong collaborative skills and the ability to work with diverse teams across the globe.
Location:
India - RemoteBrand:
Dentsu Sports InternationalTime Type:
Full timeContract Type:
PermanentSkills Required
- 1 year Super or Power User exposure on Salesforce Sales Cloud OR 3 years business user experience on Sales and Marketing Cloud
- Strong understanding of Lead-to-Opportunity lifecycle including lead capture, qualification, conversion, and pipeline management
- High attention to detail regarding data accuracy and Salesforce data hygiene
- Excellent communication skills to support users across multiple regions, seniority levels, and time zones
- Ability to train users on Salesforce best practices and support change rollouts
- Ability to manage multiple tasks in a fast-paced environment
- Experience with global sales processes
- Understanding of CRM governance and change management processes
- Strong analytical skills to interpret data and generate actionable insights
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
dentsu Insights
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
