What You'll Do:
- Manage and process renewal agreements efficiently using internal tools and systems (e.g., SFDC).
- Partner with Customer Value Managers (CVMs) and Sales to execute retention strategies and secure renewals.
- Engage key customer contacts to address objections and drive successful renewal outcomes.
- Identify and escalate renewal risks to CVMs and Sales as needed.
- Handle simple add-on opportunities (e.g., seat licenses), coordinating with Sales on complex expansions.
- Ensure contract accuracy, legal compliance, and timely signatures for all renewal documentation.
What You Will Bring to Coupa:
- 2+ years of experience in SaaS or enterprise software, focused on Renewals, Account Management, or Customer Success.
- Strong communication (English/Spanish) written, presentation, and interpersonal skills with the ability to influence retention and upsell outcomes.
- Highly organized, process-oriented, and capable of prioritizing tasks in a fast-paced environment.
- Team player with a results-driven mindset, consistently contributing to renewal bookings.
- Proficient in Salesforce and CPQ; familiarity with supply chain processes is a plus.
- Curious, competitive, and eager to learn with a proactive, action-oriented approach.
What the Team is Saying
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What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Employees work remotely.
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