Global Product Support (GPS) Engineer

Posted Yesterday
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Singapore, SGP
In-Office
Entry level
Artificial Intelligence • Semiconductor • Manufacturing
The Role
Drives service readiness and technical support for semiconductor equipment platforms. Develops service procedures, troubleshooting guides, maintenance and repair documentation, and technical training. Supports product introduction, qualification, reliability, failure analysis, root cause investigations, corrective actions, escalated troubleshooting, spare-parts readiness, and global field deployments. Partners with engineering, manufacturing, quality, and service teams while analyzing equipment performance and supporting customer activities.
Summary Generated by Built In

Who We Are


Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. 


What We Offer


Location:

Singapore,SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

About The Role

The Global Product Support (GPS) Engineer drives service readiness and technical support for new and existing semiconductor equipment platforms. This role partners with Engineering, Manufacturing, Quality, and Global Service teams to ensure successful product introduction, reliability, and field support.


Key Responsibilities
  • Develop service procedures, Best Known Methods (BKMs), troubleshooting guides, and technical documentation for new products.
  • Participate in FMECA, first chamber build, test, qualification, and new product introduction (NPI) activities.
  • Troubleshoot system issues and work with Engineering to drive resolution.
  • Support Quality & Reliability initiatives, including root cause analysis, Failure Analysis (FA), and CAPA activities.
  • Create installation, maintenance, retrofit, and repair procedures, as well as service bulletins and engineering notices.
  • Collect and analyze performance data to improve product reliability and serviceability.
  • Develop and deliver technical training for Customer Engineers and support teams.
  • Provide escalated technical support and ensure spare parts readiness for global product deployments.

Requirements
  • Bachelor's degree in Electrical, Mechanical, Mechatronics, Chemical Engineering, Physics, Materials Science, or related discipline.
  • Experience supporting semiconductor capital equipment or complex electro-mechanical systems.
  • Strong troubleshooting skills in electrical, mechanical, pneumatic, vacuum, gas delivery, or motion control systems.
  • Ability to diagnose electric motors, high-power delivery systems, and gas flow systems.
  • Proficient in using electronic diagnostic equipment such as oscilloscopes and multimeters.
  • Able to read and interpret electrical, pneumatic, gas, and mechanical schematics.
  • Hands-on experience with mechanical tools such as torque wrenches, drivers, and precision instruments.
  • Knowledge of root cause analysis, failure analysis, and corrective action methodologies.
  • Strong communication, problem-solving, and cross-functional collaboration skills.
  • Willingness to travel as required to support customer and field activities.

Work Location:

  • Science Park II (Moving to Tampines starting from mid-2027)

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Skills Required

  • Bachelor’s degree in Electrical, Mechanical, Mechatronics, Chemical Engineering, Physics, Materials Science, or a related discipline
  • Experience supporting semiconductor capital equipment or complex electro-mechanical systems
  • Strong troubleshooting skills in electrical, mechanical, pneumatic, vacuum, gas delivery, or motion control systems
  • Ability to diagnose electric motors, high-power delivery systems, and gas flow systems
  • Proficiency with electronic diagnostic equipment such as oscilloscopes and multimeters
  • Ability to read and interpret electrical, pneumatic, gas, and mechanical schematics
  • Hands-on experience using torque wrenches, drivers, and precision mechanical instruments
  • Knowledge of root cause analysis, failure analysis, and corrective action methodologies
  • Strong communication, problem-solving, and cross-functional collaboration skills
  • Willingness to travel as required for customer and field activities

Applied Materials Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Materials and has not been reviewed or approved by Applied Materials.

  • Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, mental health, and wellness programs for employees and families, with coverage beginning on day one in many cases. On-site or virtual care options at major campuses further reinforce the breadth of support.
  • Leave & Time Off Breadth — Exempt employees are offered a Flexible Time Off program and U.S. teams observe 11 paid company holidays. These policies are consistently highlighted across official benefits summaries.
  • Equity Value & Accessibility — An Employee Stock Purchase Plan is widely available and presented as a core part of the U.S. package, alongside equity grants in many roles. These ownership elements are positioned as meaningful contributors to total rewards.

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The Company
HQ: Santa Clara, CA
23,282 Employees
Year Founded: 1969

What We Do

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.

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