Global Product Support Engineer III

Posted 16 Days Ago
Be an Early Applicant
Kalispell, MT, USA
In-Office
108K-149K Annually
Senior level
Artificial Intelligence • Semiconductor • Manufacturing
The Role
Develops and publishes maintenance strategies for new semiconductor products, supports lab and field installations, troubleshoots hardware and field issues, and creates service procedures and technical documentation. Partners with manufacturing, engineering, quality, reliability, and service teams to resolve issues, support beta testing, manage parts stocking, and ensure successful product rollouts. The role requires project management, data analysis, hands-on troubleshooting, stakeholder communication, and 20% travel.
Summary Generated by Built In

Who We Are


Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.


What We Offer


Salary:

$108,000.00 - $148,500.00

Location:

Kalispell,MT

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

What You’ll Do 

As a Global Product Support Engineer, you will be using your project management skills, mechanical aptitude, and data analysis techniques to develop and publish maintenance strategies for new products, troubleshoot field issues, and ensure successful new product rollouts.

Role Responsibilities:  

  • Participate in lab and field installation of new products

  • Work with Manufacturing to develop procedures and participate (if required) on New Product final test

  • Develop new procedures and Best Known Methods (BKMs) to service new products

  • Drive resolution of key issues with Engineering.  Take part in beta site test plans and reporting

  • Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues

  • Input for developing new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required

  • Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

  • Communicate work output using presentations, reports, and verbal updates to various stakeholders

Minimum Qualifications: 

  • Bachelor’s in Materials, Manufacturing, Mechanical, Chemical, Electrical Engineering, or a related field 

  • 5 years experience in engineering or technical field

  • 20% Travel Required

  • Job based in Kalispell, MT

​ Preferred Qualifications:

  • Strong interpersonal collaboration and communication skills, with an emphasis on building trust 

  • Hands on hardware troubleshooting and maintenance background including electrical, software, chemical, and mechanical systems

  • Experience leading small teams with interest in people management

  • Ability to manage multiple projects simultaneously, effectively prioritize per business requirements 

  • Exercise good judgment based on the analysis of multiple sources of information 

  • Communicate difficult or sensitive information, working to build consensus 

  • Ability to solve problems creatively and analytically 

  • Flexible and adaptable mindset 

  • Thrive in a results-driven culture

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Skills Required

  • Bachelor's degree in Materials, Manufacturing, Mechanical, Chemical, Electrical Engineering, or a related field
  • 5 years of experience in engineering or a technical field
  • Ability to travel 20% of the time
  • Strong interpersonal collaboration and communication skills
  • Hands-on hardware troubleshooting and maintenance experience involving electrical, software, chemical, and mechanical systems
  • Experience leading small teams and interest in people management
  • Ability to manage multiple projects and prioritize according to business requirements
  • Ability to analyze multiple sources of information and exercise sound judgment
  • Ability to communicate difficult or sensitive information and build consensus
  • Creative and analytical problem-solving ability
  • Flexible and adaptable mindset
  • Ability to thrive in a results-driven culture

Applied Materials Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Materials and has not been reviewed or approved by Applied Materials.

  • Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, mental health, and wellness programs for employees and families, with coverage beginning on day one in many cases. On-site or virtual care options at major campuses further reinforce the breadth of support.
  • Leave & Time Off Breadth — Exempt employees are offered a Flexible Time Off program and U.S. teams observe 11 paid company holidays. These policies are consistently highlighted across official benefits summaries.
  • Equity Value & Accessibility — An Employee Stock Purchase Plan is widely available and presented as a core part of the U.S. package, alongside equity grants in many roles. These ownership elements are positioned as meaningful contributors to total rewards.

Applied Materials Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Santa Clara, CA
23,282 Employees
Year Founded: 1969

What We Do

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.

Similar Jobs

Remote or Hybrid
United States
350 Employees
180K-255K Annually

Narmi Logo Narmi

Senior Sales Engineer

Enterprise Web • Fintech • Payments • Software • Financial Services
Remote or Hybrid
2 Locations
140 Employees
150K-190K Annually

Hilton Logo Hilton

Revenue Manager Full Service, RMCC Managed

Events • Food • Travel • Hospitality • Hotels & Resorts
In-Office or Remote
2 Locations
500000 Employees
40K-85K Annually

SoFi Logo SoFi

Associate Manager, Protect

Fintech • Mobile • Software • Financial Services
Easy Apply
Remote or Hybrid
United States
4500 Employees
44K-83K Annually

Similar Companies Hiring

Ford Energy Thumbnail
Automotive • Software • Energy • Utilities • Manufacturing • Renewable Energy
Glendale, Kentucky
55 Employees
Blee Thumbnail
Artificial Intelligence • Marketing Tech • Software
New York, New York
30 Employees
Vega Thumbnail
Artificial Intelligence • Automotive • Insurance • Transportation
US
65 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account