Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe are looking for a Senior Product Specialist to join our Global Product Operations team (Account domain) to help build the world's best account for managing and moving money.
As a Senior Product Specialist you will take full ownership and responsibility of Account domain and the execution of large scale/high complexity projects with an emphasis on operationalising new products or features and improving existing operational processes connected to the Account product domain, making sure that the processes scale well, are efficient and mitigate or minimise risks. The role isn't just about driving improvement, but about setting the stage for long-lasting innovation and growth which hand in hand support Servicing. This role has Influence on high-level decisions, ensuring alignment with business priorities.
Key responsibilities
- Strategic Execution & Impact: Creates vision and strategy for their working group which align with Servicing and Product strategy. Defines team-level priorities and is able to contextualise team objectives within the broader context of Wise
- Project Ownership: Takes ownership of high complexity projects from discovery to execution, creating a structured roadmap, collaborating across teams, conducting testing and refining solutions.
- Operational Scalability: Focus on scaling operations of new and existing products and/or features to ensure efficiency, risk mitigation and enhanced deflection and automation.
- Cross-Team Collaboration: Engages cross-functional teams to drive strategic alignment and execution. Represents the team in broader organizational discussions, may collaborate with multiple Product teams/cross-squad level.
- Risk & Issue Management: Acts as the first-level escalation point, addressing and resolving domain-related issues while collaborating with risk teams to validate and mitigate risks effectively.
- Performance Measurement: Defines and tracks KPIs for large-scale projects, ensuring business impact for new and existing products/features, ensuring ongoing improvements and alignment with strategic objectives.
- You’re located in Tallinn, Estonia and have a right to work here (we don’t offer relocation nor visa support for this role).
- You have a strong technical understanding of product and payment operations processes, and you can apply this knowledge to develop and recommend effective solutions.
- You have delivered large scale projects working with engineers or other product or operational teams and can demonstrate clear impact on your projects. You have experience making improvements to a product or service.
- You’re experienced in process improvement methodologies (e.g. Lean Six Sigma).
- You have a track record of achieving targets and goals, setting and monitoring success.
- You are able to clearly articulate, simplify and scope problems, and follow through to completion. You can identify gaps in processes and show initiative to independently solve new issues.
- You have the technical understanding of the product and payment operations processes and the ability to apply it to develop and/or recommend solutions.
- You listen and empathise with the customer and team challenges. You are passionate about finding solutions that impact Servicing teams and customers positively.
- You’re data minded, comfortable getting your own data and building dashboards using BI tools like Looker. You can work with data and customer insight to learn about problems, and scope and measure impact of problems and solutions.
- You measure all solutions against cross team and customer impact and are able to magnify customer impact by identifying if solutions can be globalised to other teams/products.
- You’re comfortable communicating with different levels of stakeholders, from senior leadership to specialist level, and know how to tailor your communication for the audience.
- You're comfortable providing feedback and speaking up if actions or solutions go against Wise’s principles or mission, and when initiatives or projects introduce unnecessary risks.
- You actively seek stakeholder feedback and empathise with viewpoints and feedback from others.
If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume and cover letter in English by the EOD of 25th of January.
Hiring Process
- Screening call: We’ll evaluate your experience and skills.
- Take Home Test: (5 calendar days to complete)
- First Interview: Meet with our two Team Leads.
- Final Interview: Meet with one of our Product Managers for an in-depth discussion.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — Global paid time off is presented as 33–36 days including local public holidays, plus three “Me Days,” with a paid six‑week sabbatical and stipend after four years. Work-from-anywhere for up to 90 days per year after six months further complements time away and flexibility.
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Equity Value & Accessibility — RSUs are granted to all employees, enabling broad ownership in the company. Equity is positioned as a standard, company‑wide component of total rewards.
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Parental & Family Support — Parental leave is described as generous across markets, with U.S. pages listing up to 18 weeks fully paid for birthing parents and 8 weeks for non‑birthing parents. Additional family‑oriented supports such as onsite Mother’s Rooms and abortion travel benefits are noted in certain locations.
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What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
