Global People Partner- Customer Support

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We’re hiring a Senior People Partner to join our growing People Partners team and our mission. You’ll be partnering with our Customer Service and Customer Advocacy teams in 10+ locations globally,  approx 1400 Wisers in your direct stakeholder group. This role is based in our fastest- growing office in Hyderabad.

We are looking for a commercially-minded, driven and goal-oriented HR Business Partner. This is an exciting opportunity to work internationally with talented people while making an impact at scale within a global People Team. If you’re a curious, results-oriented HR senior professional with an eye for detail and data, then this role is for you! You’ll thrive in creating great workplaces and driving the full Talent Management lifecycle, establishing trusted partnerships with business leads and Wisers alike. 

We’re looking for someone who is passionate about all things “people”. You will love partnering with your stakeholder groups, getting to know the business, and providing pragmatic solutions to their everyday challenges and helping build scalable and impactful people plans.

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. We’re 6500+ Wisers strong, with over 124 nationalities working in 11 key global locations! This is a unique opportunity to join one of the world's most valuable fintech companies at a pivotal time in evolving our global People Team. 

What problems are we solving:

We are building the People Partner capability at Wise as a way to empower leaders and ensure the service we offer is able to scale and keep up with growth.  We help build our ways of working in a way that helps us grow sustainably and gives a great Wiser experience. Having customer-facing People Partners embedded in their business areas ensures that Wiser’s problems are being solved at speed.

In your role as a Senior People Partner, you will become the trusted partner to your stakeholders and spend time building and executing a people plan within your functions. 

The How

• Create close, effective relationships with senior leads and their teams, acting as a trusted people partner to identify and achieve shared objectives, coaching, advising, and co-creating people plans that address specific talent needs

• Create and drive people strategy, along with metrics and OKRs, for your area of responsibility including performance management, talent identification and succession, org design, employee engagement & communications, skills gaps, workforce planning

• Work with the Recruitment, Talent Development and Training teams and business leads to prioritise, plan and forecast roles for future growth

• You will have accountability for completing talent planning, succession, assessments, and similar processes that drive the people strategy with high quality and integrity; including execution upon agreed to and approved plans

• Drive organisational development, re-design, change & engagement in your areas, including project management & employee communications.

• Partner with the leadership team to develop our leadership capability and skills needed for our future success.

• Work closely with HR Centres of Expertise (CoE) to resolve complex and challenging problems through innovative and agile thinking

• Actively drive our DEI strategy looking at how this can be improved for your business units across all touch points of the Wiser lifecycle. Support Wise initiatives and actively contribute to embed DEI nudges across our processes.

• Analyse people metrics and risks adding further insight into the overall health of our teams and to share trends or determine opportunities for focus

• Lead the WiserPulse (our engagement survey) rollout into functional areas and drive action plans

• Provide advice and consultation on complex Employee Relations issues

• Help shape the global people team plan and priorities through the collation of global business trends, needs and anticipated future requirements

• Champion our values and culture, being a role model for these and supporting the continual embedding of them in everything we do.

A bit about you (attributes) 

• Influencer -  you have the ability to inspire and motivate others, leveraging your expertise and credibility to drive change and achieve results. You can effectively build a network of advocates and use your influence to align stakeholders with strategic goals.

• Big Thinker: you’re willing to challenge the status quo, speak up and help others see things from other perspectives

• Collaboration: relationships get you out of bed in the morning, building and fostering them over time. Also not afraid to challenge and say no, without creating damage

• Data Driven: you’ll always start with data, facts, and insights to help inform your approach to solving problems and analyzing needs. You have a high proficiency in Excel and PowerPoint and can use data to provide insights, inform decisions, and visualize it to influence others through storytelling. Additionally, you are adept at leveraging AI tools and technologies to enhance data analysis, uncover deeper insights, and drive more informed decision-making.

• Initiative - we’re not a ‘one size fits all’ kind of business and we’re not looking for off the shelf solutions; we need you to think creatively and be flexible in your outlook

• Resilience - you need to be comfortable being challenged and keeping cool and calm through times of adversity

• Change agent - the skills and desire to change the status quo for the better. These should include the ability to manage all elements of organisational transformation, facilitation, and training.

• Employee Relations -  use knowledge to coach and advise managers and drive necessary actions. With tested mediation skills, you can guide managers in supporting conflict resolution. 

• Communication – You are an effective and thoughtful communicator who is able to understand diverse perspectives and vary your communication style based on the circumstance.

• Project Work You are a highly organised solutions-architect. You have successfully led multi-site initiatives—such as global restructures,  cross-regional engagement programs—from conception to completion. You understand that in a 24/7 CS environment, 'how' we land change is just as important as the change itself.

What you’ve done before Wise 

• People partnered in Senior Role in a high growth environment - this’ll help you know how to deal with ambiguity and shifting priorities, plus you’ll need to have experience of working closely with a scaling, global team

• Developed a broad range of expertise and skills - so no matter the challenge (a restructure, salary benchmarking, skills gap, employee relations, etc) you can bring thought leadership and take ownership

• Project management - you’ll be strongly solutions focused, able to identify problems and drive initiatives that have a measurable impact

• Regional / multi-site experience - you’re experienced supporting Leads and employees split across geographies and timezones. One of your super powers is being able to adapt to many different cultures and backgrounds

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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