Global Paid Media Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Global Paid Media Specialist
Reports to: Sr. Manager, Global Paid Media
Department & Team: Global Digital Demand Generation, Paid Media

Summary:

The Global Paid Media Specialist will manage and optimize digital demand generation channels that contribute to Genesys’ global demand generation and revenue goals. These channels include paid social, paid search, programmatic display, and content syndication campaigns. This role works collaboratively with regional digital marketing teams and external agency partners to execute multi-channel paid media strategies. Working alongside the Sr. Manager of Global Paid Media, the Global Paid Media Specialist will report on channel/campaign performance and drive campaign success across multiple regions, focusing on KPIs related to pipeline, opportunities, and wins.

This role offers an exciting opportunity to contribute to global demand generation efforts by driving digital campaign success and achieving measurable growth. The ideal candidate will have a proven track record of achieving measurable growth through tactical implementation and data-driven analysis of digital paid media campaigns.

This role will be part of a dynamic team culture of marketers based in our Manila office, with regular opportunities to collaborate closely with our global email, marketing operations, and web analytics teams.

Key Responsibilities:

• Performance Analysis & Reporting:
  • Test hypotheses to build a playbook of scalable and repeatable best practices and incorporate them into ongoing strategies.
  • Leverage multi-channel reporting tools and advanced Excel functions to analyze and report on KPIs across various digital marketing channels.
  • Track and analyze full-funnel ROI across regions and paid media channels, providing regular updates on campaign performance, conversion rate optimization, and goal pacing.
• Campaign Management/Optimization:
  • Assist in the creation, management, and optimizations (e.g., keyword expansion, A/B testing, audience refinement, ad copy optimization) of paid social, search, display, and content syndication campaigns, ensuring alignment with global strategies and best practices.
  • Support the global paid media strategy by analyzing performance and making data-driven decisions. Find the reasons why behind our successes and areas of weakness to repair to improve performance.
  • Maximize full-funnel efficiency, striking a proper balance between lead quantity and quality.
• Collaboration:
  • Communicate cross-functionally with regional teams, external agencies, and vendor partners to support the successful launch and optimization of paid media campaigns.
  • Act as a key resource for the Global Digital team by facilitating the effective use of data and reporting tools, providing troubleshooting support, and identifying opportunities for dashboard enhancements.
  • Anticipate risks and obstacles and address them proactively with the team.

Requirements & Qualifications

• 2-3 years of experience managing paid media campaigns across platforms such as Google Ads, Bing Ads, LinkedIn, Facebook, and programmatic display channels.
• Willing to work with Global Team, US Eastern Standard Time.
• Expertise in data analysis and reporting on KPIs for numerous digital marketing channels, using multi-channel reporting tools (Tableau, Looker, Power BI, etc.), Microsoft Excel (pivot tables, macros, VBA, etc.), and paid media dashboards.
• Comfortable working with spreadsheets for project management and data analysis.
• Familiarity with basic coding languages is a plus but not required.
• Familiarity with ABM platforms such as 6sense or Demandbase is a plus.
• Experience working with remote or international teams.
• Demonstrated ability to be resourceful and proactive, with a strong aptitude for exploring new tools, strategies, and approaches in digital marketing.
• Strong communication, organizational, and project management skills.
• Detail-oriented with excellent time management and problem-solving abilities.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.