Global Operations - Office Services Associate

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on- air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.

The Role

The Office Services Associate supports daily operational functions that enable a consistent, efficient, and high-service workplace experience. This role executes core Office Services responsibilities across shipping and receiving, mailroom operations, supply management, dispatch support, and general operational readiness while maintaining strong service standards and operational accuracy.

This position is task-focused and process-driven, ensuring that office workflows run smoothly, business partners receive timely support, and operational standards are upheld.
 

Key Responsibilities

Shipping & Receiving Operations

• Receive, sort, and process incoming packages and deliveries.

• Scan and log inbound and outbound shipments accurately.

• Coordinate package movement between receiving areas and internal destinations.

• Maintain clear chain-of-custody and tracking visibility.

• Support outbound shipment preparation, including packaging, labeling, and documentation.

• Ensure operational areas remain secure and organized during delivery workflows.

Mailroom & Logistic Support

• Execute daily mailroom workflows according to Office Services standards.

• Support domestic and international shipment processing.

• Verify shipment details, including ownership, purpose, and delivery requirements.

• Maintain shipment tracking logs and communicate status updates when needed.

• Ensure shipping supplies and materials remain stocked and operationally ready.

• Escalate operational issues or delays to leadership appropriately.

Office Supply & Inventory Management

• Maintain supply rooms and organize inventory storage.

• Restock shared office supplies based on established par levels.

• Monitor usage trends and communicate replenishment needs.

• Support inventory audits and supply tracking processes.

• Ensure supply areas meet cleanliness and organization standards.

Dispatch & Service Support

• Assist with internal delivery routes and scheduled service runs.

• Support the distribution of internal materials, documents, and operational items.

• Execute time-sensitive delivery requests according to service expectations.

• Maintain clear communication on completion of assigned tasks.

Operational Readiness & Workspace Standards

• Maintain a clean, organized, and professional operational environment.

• Perform daily opening and closing procedures as assigned.

• Conduct equipment checks to ensure tools and systems are operational.

• Follow safety, security, and compliance protocols.

• Support continuous improvement initiatives within Office Services.

Service & Collaboration Expectations

• Deliver professional and courteous service to employees, partners, and visitors.

• Collaborate effectively with internal teams and Office Services leadership.

• Adapt to shifting priorities while maintaining operational consistency.

• Demonstrate ownership and accountability for assigned responsibilities.

• Support a culture focused on efficiency, service quality, and operational excellence.

Requirements

• Experience in office services, mailroom, logistics, facilities, or operational support preferred.

• Strong organizational and time management skills.

• Ability to manage multiple tasks in a fast-paced environment.

• Basic proficiency with shipping systems, tracking tools, or operational technology.

• Strong communication skills and attention to detail.

• Ability to lift and move packages consistent with operational requirements.

Preferred Skills

• Experience with shipping platforms (FedEx, courier systems, or similar).

• Familiarity with corporate office services or facilities operations.

• Experience with workflow tracking, process documentation, or operational reporting.

• Experience with budgeting or finance 

Location and Work Conditions

• This is a full-time, non-exempt position primarily onsite based in New York, NY.

• Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m.

Compensation

The hourly base rate for this position is $23.00 an hour. This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Please provide complete and legible information.  An incomplete application may affect your consideration for employment.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.