Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world!
Take ownership of Armacell's global Customer Order Management process, shaping a future-ready Customer Service model and driving standardisation across every region.
Your Tasks
Own the end-to-end global Customer Order Management process as design authority
Define and maintain global process standards, policies, SOPs and governance
Develop the new Customer Service operating model, including organisation and governance
Drive process harmonisation, reviewing and approving local deviations
Collaborate with Global Process Owners across Customer Management and Billing & Collection
Define and maintain global KPIs, KAIs and performance frameworks
Own the continuous improvement roadmap, including automation and AI-enabled solutions
Act as business lead and design authority for S/4HANA and transformation initiatives
Your Profile
10+ years of experience in Customer Service, Order Management or Order-to-Cash
Proven track record in global process ownership, governance and operating model design across multiple regions
Strong SAP ERP experience, preferably including S/4HANA transformation programmes
Strong understanding of process controls, compliance and audit expectations
Fluent English
Experience leading business harmonisation and stakeholder management in a global matrix an advantage
Knowledge of AI-enabled solutions in and outside S/4HANA an advantage
Our Offer
Armacell offers a competitive salary package according to your experience and skillset
Flat hierarchies and short decision-making paths
Respectful and inclusive work culture in an international environment
Integration Events (Family day, Global Armacell Day)
Hybrid working model (3/2 – office/home)
Luxmed – Medical Care Package
Multisports Card
Life Insurance
…
#LI-Hybrid
#LI-AH1
Time Type:
Full timeSkills Required
- 10+ years of experience in Customer Service, Order Management, or Order-to-Cash
- Proven experience in global process ownership, governance, and operating model design across multiple regions
- Strong SAP ERP experience
- Strong understanding of process controls, compliance, and audit expectations
- Fluent English
- Experience leading business harmonization and stakeholder management in a global matrix
- Knowledge of AI-enabled solutions in and outside SAP S/4HANA
- Experience with SAP S/4HANA transformation programs
Armacell Austria GmbH Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Armacell Austria GmbH and has not been reviewed or approved by Armacell Austria GmbH.
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Fair & Transparent Compensation — Pay is considered strong at the Austrian entity, with feedback suggesting compensation is perceived as good relative to expectations and local context. Overall sentiment trends toward satisfaction with salary and benefits.
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Leave & Time Off Breadth — Paid time off is described within global programs, and feedback suggests employees view time off as a meaningful part of the package. Local impressions point to a generally favorable work-life balance alongside leave.
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Wellbeing & Lifestyle Benefits — Employee well-being and a supportive environment are emphasized, with feedback suggesting wellness-oriented programs and safety focus are valued. Team cohesion and a healthy workplace atmosphere are frequently highlighted as positives.
Armacell Austria GmbH Insights
What We Do
Armacell develops and manufactures insulation materials for technical equipment, high-performance foams for acoustic and lightweight applications, recycled PET products, aerogel technologies, and passive fire protection systems. Its solutions improve thermal and acoustic performance, energy efficiency, safety, and durability across building, industrial, transportation, and other markets worldwide. The company serves HVACR, construction, industrial, and OEM customers through specialized product systems and engineered foam components.
