Company Overview
Vialto Partners is a market leader in Global Mobility Services. Our purpose is to “Make global work feel borderless and boundless.” We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.
Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 8,000 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.
Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.
Job Summary
In this position you will serve as an extension of the client’s internal Global mobility team. You will be the POC for clients, employees engaged in assignments and Vialto’s territory offices. The role involves providing operational support, adeptly managing inquiries, and serving as the main escalation point for certain issues related to global mobility. You will be expected to be well versed with the client’s global mobility polies and provide specialized expertise to the team and also the client employees with global mobility needs.
Lead / Co-lead client’s Assignments' workstream (at a Global level), managing a team of 4-6 individuals.
Regularly discuss cases / issues with the Client.
Regularly update Process Documents / SOPs and Canned Response drafts for client review – and ensure implementation.
Handle escalations from employees and client team – conduct root cause analysis and provide remediation steps.
Handle VIP Cases (including communicating with their top line management)
Handle complex cases.
Conduct video calls with client's employees (assignees).
Sign off on cost estimates prepared for STAs, FBTs, Rotations.
Coordinate with Client’s program managers
Coordinate with partner teams(tax and immigration) to resolve issues and streamline processes.
Review +Sign off on various reports submitted to the client.
Conduct Quality review for MBR/QBR/ABR - Review of Quality scores and other Metrics.
Sign off on periodic Business Review slides and present them to the client.
Train new hires and provide refresher trainings (specially on policy updates)
Guide level 1 case managers to handle new situations every day.
Provide positive and constructive feedback to level1 case managers
Help with Capacity Planning & Workload Balancing to ensure SLAs are met
There will also be additional team management responsibilities.
Additional Information
Work Location- Bangalore
Employment Type: Regular, Full-Time
Skills Required
- Lead or co-lead client's global assignments workstream and manage a team of 4-6 individuals
- Be well versed in the client's global mobility policies
- Handle escalations, conduct root cause analysis, and provide remediation steps
- Manage complex and VIP cases, including communication with top-line management
- Coordinate with client's program managers and partner teams (tax and immigration)
- Sign off on cost estimates for STAs, FBTs, and rotations
- Review and sign off on reports and periodic business review slides; present to client
- Conduct quality reviews for MBR/QBR/ABR and evaluate quality scores and metrics
- Train new hires and provide refresher trainings on policy updates
- Guide and provide constructive feedback to level 1 case managers
- Assist with capacity planning and workload balancing to ensure SLAs are met
Vialto Partners Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vialto Partners and has not been reviewed or approved by Vialto Partners.
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Wellbeing & Lifestyle Benefits — Flexible work arrangements and well-being support are highlighted in company materials, and feedback suggests flexibility and WFH options are appreciated in some teams. These elements are seen as helpful offsets to demanding workloads in certain contexts.
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Leave & Time Off Breadth — Paid holidays, sick days, vacation days, and additional closures/floater holidays are prominently offered. Feedback suggests time off is at least decent for some roles and locations.
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Fair & Transparent Compensation — Starting pay is sometimes viewed as decent or competitive for fresh graduates or entry-level roles in specific regions. This can make early-career opportunities attractive despite later concerns.
Vialto Partners Insights
What We Do
Vialto Partners is focused on transforming the global mobility ecosystem to support multinational organizations and their employees. The organization sparks growth and creates meaningful impact for businesses and individuals in more than 150 countries, supported by a team of over 6,000 dedicated immigration, tax, human resources and technology professionals. Vialto Partners offers clients: Tax solutions: Strategic tax planning, preparation and cross-border compliance services, including tax equalization and employment structures. Immigration services: Immigration-related consulting, processing and compliance services informed by knowledge of government regulations and rapidly changing immigration laws. Compensation and rewards: Integrated, end-to-end payroll and compensation management and reporting to ensure holistic global reporting, local compliance and overall cost-effectiveness. Dynamic work strategy and services: Design and implementation of real-time mobility strategies and services—from mobility managed services to remote work and business travel solutions. Vialto Partners is reimagining the future of global mobility, driving the mobility ecosystem forward to create a more connected, integrated and efficient supply chain to meet and exceed the evolving challenges and complexities of global workforce management. #vialtopartners
