Global Market and Customer Intelligence Specialist

AVEVA is creating software trusted by over 90% of leading industrial companies.

Job Title: Global Market and Customer Intelligence Specialist

Location: London, UK (Hybrid, 50% working time at the office)

Employment Type: Full-time, permanent

The job

You role is key to the function of AVEVA’s global market and customer intelligence team’s programs and activities. 

In this position you will work in the Market and Customer Intelligence team to plan, project manage and execute market, competitive and customer research to support AVEVA’s yearly strategic planning process, global and regional marketing campaigns and activities, sales pursuits and enablement, go-to-market and commercial programs.

Working in a vibrant global team, you will build strong relationships with sales and marketing teams internationally and develop skills and expertise in global and local industry, competitive and commercial trends. By providing market, competitive and customer data and understanding how this impacts go-to-market strategy and a wide array of sales and marketing activities, connecting with a wide range of more senior stakeholders, developing relationships across all functions of AVEVA and building exceptional project management skills, the Global Market and Customer Intelligence Specialist will construct a strong foundation for their future career that will prepare them for progressively larger roles within our organization.

Key responsibilities

• Working closely with the team members in the Market and Customer Intelligence Team on AVEVA’s Global Market and Customer Intelligence Team’s strategic programs and activities through research, analysis and reporting
• AVEVA’s strategic planning process, by conducting analysis on a range of industrial data and sources (quantitative and qualitative), to provide synthesized market, competitive and customer intelligence across the business
• Responding to market intelligence queries from AVEVA’s commercial and marketing teams according to the team’s and AVEVA’s strategic priorities Working alongside the Team to develop strategic insights that guide global and regional campaigns, pursuits and planning processes
• Enabling the organisation to use Intelligence tools across AVEVA’s various functions and teams by becoming an expert at our intelligence tools and maintaining and refreshing training materials and instructions
• Improving the competitor intelligence within AVEVA by connecting our competitive intelligence tools with AI
• Building strong relationships with the relevant functions in Sales, Marketing, Business Area and Portfolio teams
• Maintain and evolve dashboards and tracking tools to ensure timely access to intelligence, streamline and automate intelligence processes
• Developing market intelligence reports and slide decks and presenting the data, analysis and the impact on programs and activities to stakeholder teams globally
• Capturing feedback and running continuous improvement activities

Essential requirements

• Bachelor’s degree in engineering, science or a related field, or work experience in market intelligence/research, marketing strategy and GTM or data analysis
• Proficiency in Microsoft Office365
• A curious and analytical mindset, comfortable with data and interpreting findings. Technical skills in data manipulation (e.g. using Excel) will be advantageous.
• High attention to detail and process orientation
• Strong communication, organization and collaboration skills
• High degree of flexibility and capability to adapt agilely to changing requirements
• Ability to seek compromise and find win-win solutions
• Experience in project management and/or data analysis a plus

Marketing at AVEVA

At AVEVA Marketing, you’ll be part of a diverse global group of creative, strategic and digitally savvy thinkers and builders. Through integrated reputation, demand, engagement and enablement programs, we are at the very heart of advancing AVEVA’s mission to spark industrial ingenuity and drive responsible use of the world’s resources.

Whether you’re crafting world-class events and experiences or defining the go-to-market strategy for a particular region, industry or solution, you’ll be driving the success of AVEVA and our remarkable community of sellers, partners and customers.

Find out more: https://www.aveva.com/en/about/careers/

UK Benefits include:  

Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.  AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.