Global Learning Operations Manager

Primary DetailsTime Type: Full time

Worker Type: Employee

The purpose of this role is to lead a high-performing team focused on Business Process Re-Engineering/Continuous Improvement/Process Governance. This role involves aligning team priorities with senior stakeholders, maintaining a sustainable work pipeline, and influencing leaders on process simplification. The role also entails rallying team members to achieve agreed objectives through a broad understanding of frameworks.

Responsibilities:

• Influence senior leaders on leveraging framework to simplify processes.
• Enable team members to contribute to business unit strategy discussions related to process simplification.
• Ensure alignment with senior leaders on focus areas and priorities.
• Drive awareness and adoption of core capabilities and services among senior leaders.
• Ensure compliance with legislation, industry codes, and company policies.
• Initiate and capitalise on best practices and innovations.
• Complete all required advice and compliance training successfully.
• Drive continuous business process improvement aligned with business unit KPIs.
• Encourage team members to demonstrate company values and core capabilities.
• Manage operational and organisational design effectively.

Work Experience:

Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Moderate experience managing or leading others.
• Practiced in building and improving business processes.
• Strong operational and service background.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency:

Occasional (approximately 5-10 trips annually)

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Analytical Thinking, Business Transformation, Critical Thinking, Influencing Others (Inactive), Intentional collaboration, Managing performance, Operational Efficiency, Problem Solving, Process Improvements, Process Streamlining, Project Delivery, Risk Management, Stakeholder Management, Strategic Planning, Waterfall Model

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.