Global Lead, Customer Engagement Platforms (CRM)

The Role

Moderna is seeking a Global Lead for Customer Engagement Platforms to define and build the company’s global customer engagement platform capabilities.  This role serves as the commercial owner of Moderna’s global Salesforce CRM platform and a key architect of Moderna’s broader Customer Engagement Platform (CEP). The role will lead the evolution of Moderna’s engagement technology from an early-stage foundation to a scalable global ecosystem supporting multiple products, geographies, and commercial models.

Acting as the commercial product owner, this individual shapes the platform vision, roadmap, and governance while partnering across Commercial, Digital, Data & Analytics, and external vendors to deliver capabilities that enable effective field execution and omnichannel engagement.

Platform Scope

• Salesforce CRM platform as the enterprise customer system of record for engagement

• Field engagement workflows and execution tools

• Omnichannel engagement enablement across field, marketing and digital channels

• Integration with content, analytics, and engagement orchestration systems

• Governance of global platform standards and local market flexibility

Here's What You’ll Do

Platform Strategy

• Define the vision and roadmap for Moderna’s global Salesforce CRM platform and broader customer engagement ecosystem.

• Translate commercial priorities and engagement strategy into scalable platform capabilities supporting field execution and omnichannel engagement.

Platform Build & Evolution

• Lead the evolution of CRM from an early-stage capability to a globally scalable engagement platform supporting multiple products and markets.

• Partner with Digital, Data & Analytics and external vendors to deliver and evolve platform capabilities aligned with enterprise technology architecture.

Adoption & Commercial Impact

• Drive enterprise adoption of CRM and engagement tools across field and commercial teams.

• Embed the platform into commercial workflows and define KPIs to measure adoption, engagement effectiveness, and business impact.

• Ensure platform capabilities support commercial launch readiness and scaled customer engagement across markets.

Governance & Platform Investment

• Establish governance and prioritization frameworks for platform capabilities, releases, and enhancements.

• Own platform investment decisions, balancing stakeholder needs, scalability, customization, and financial discipline.

Impact in the First 12–18 Months

• Deliver priority CRM platform enhancements supporting priority commercial use cases.

• Lead commercial readiness and successful launch of Moderna’s next-generation CRM platform in February 2027.

• Drive deployment and adoption across a cascading set of markets, embedding the platform into field and marketing execution workflows.

• Establish governance and roadmap processes to support ongoing platform evolution.

Here’s What You’ll Need (Basic Qualifications) 

• Bachelor’s degree required.

• 12+ years of experience in commercial strategy, CRM, or customer engagement platform roles.

• Experience leading Salesforce CRM platform implementations or major transformations in global environments.

• Strong understanding of field force operations and omnichannel engagement.

• Experience operating as a product owner or platform lead in cross-functional environments.

• Strong stakeholder management and executive communication skills.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Experience designing and scaling omnichannel customer engagement platforms integrating CRM, content, analytics, and orchestration technologies.

• Salesforce platform expertise across Sales Cloud, Marketing Cloud, or life sciences CRM solutions.

• Experience operating within a product operating model, managing platform roadmaps, backlogs, and release governance.

• Familiarity with data-driven engagement approaches, including segmentation, next-best-action, or advanced analytics.

• Experience driving global platform adoption and change management across commercial organizations.

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.

• Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs

• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support

• Family planning benefits, including fertility, adoption, and surrogacy support

• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown

• Savings and investment opportunities to help you plan for the future

• Location-specific perks and extras

The salary range for this role is $167,000.00 - $300,700.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Our Working Model 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.  Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Accommodations

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [email protected]. 

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