Global Key Account Director
About the role
We’re looking for an outstanding Global Key Account Director to lead and grow one of our most strategic large FMCG global partnerships.
This is a high-profile, high-impact leadership role with full accountability for the end-to-end commercial, operational and contractual performance of a complex global account. You’ll operate at the centre of a multi-market partnership, driving delivery across key pillars including Shopper Conversion, Sustainability and Productivity, while shaping a clear long-term growth agenda.
You’ll combine strategic thinking with disciplined execution—bringing strong business insight to identify opportunities, and ensuring global teams are aligned behind a clear, actionable plan. At the same time, you’ll build deep, trusted relationships with senior stakeholders, consistently delivering a customer-focused approach that strengthens the partnership and creates long-term value.
This is a role for someone who enjoys working at pace, navigating complexity, and turning strategy into meaningful, measurable outcomes.
Key responsibilities
Own full accountability for global account performance, ensuring delivery against commercial, operational and contractual commitments
Define and execute a clear account strategy, aligning cross-functional and international teams to deliver against shared priorities
Build and maintain strong, senior-level relationships with our partners stakeholders, positioning the business as a trusted, value-adding partner
Use data, market understanding and commercial judgement to identify growth opportunities, innovation pipelines and efficiency gains
Lead global teams across multiple disciplines to deliver consistent, high-quality execution across markets
Build organisational capability and develop strong succession pipelines
Drive P&L performance, including forecasting, margin optimisation, and financial planning
Translate customer needs into scalable, commercially viable solutions, ensuring long-term partnership success
Lead performance reviews, governance, and continuous improvement activity to drive sustained results
Foster a high-performance culture, with clear accountability, strong collaboration and a focus on outcomes
About you
You’re a commercially driven, strategic leader with a track record of delivering results in complex, international environments.
Significant experience in senior key account or commercial leadership roles within matrix organisations
Proven ability to manage and grow large, strategic customer relationships on a global scale
Strong commercial and financial acumen, with experience owning P&L and delivering against ambitious growth targets
Brings strong business insight, using data, market understanding and customer knowledge to shape decisions and unlock value
Demonstrates the ability to align teams and priorities across geographies, ensuring focus, clarity and delivery
Builds credibility quickly and develops deep, trust-based relationships with stakeholders at all levels
Comfortable operating in ambiguity, managing complexity and leading through change
A collaborative and inclusive leader who develops high-performing teams and drives engagement
Knowledge of Design and Shopper Strategy would be desirable
About us
TMS Global is a leading subsidiary of DS Smith International Paper, a renowned global packaging services company. Operating across 97 global markets, TMS Global specializes in retail display, print, and packaging outsourcing. Our TMS family consists of just over 300 people who are spread internationally across Europe, AMEA and the Americas.
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
#LI-CP
Skills Required
- Significant experience in senior key account or commercial leadership roles within matrix organisations
- Proven ability to manage and grow large, strategic customer relationships on a global scale
- Strong commercial and financial acumen, with experience owning P&L and delivering against ambitious growth targets
- Strong business insight using data and market understanding
- Ability to align teams and priorities across geographies
- Build credibility and develop trust-based relationships with stakeholders
- Comfortable operating in ambiguity and managing complexity
- Collaborative and inclusive leader who develops high-performing teams
- Knowledge of Design and Shopper Strategy
DS Smith Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DS Smith and has not been reviewed or approved by DS Smith.
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Fair & Transparent Compensation — Pay is considered okay to good across many roles, with some plants indicating competitive or above‑market hourly rates for operators and similar positions. This supports a broadly fair perception of base pay even as experiences vary by site.
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Healthcare Strength — U.S. offerings include day‑one medical/vision and dental, employer HSA contributions, and 100% company‑paid life and short/long‑term disability, alongside an EAP. Some role descriptions also highlight mental‑health and fertility options.
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Retirement Support — Packages commonly reference a 401(k) with company match and, in some locations, pension eligibility or company‑funded retirement contributions. This positions retirement benefits as a meaningful component of total rewards.
DS Smith Insights
What We Do
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization
